ppFor a btemporary 12 month contract /bwe are looking for an experienced professional fluent in bFrench, Spanish, and English /bwho enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers. /p /brpAs a Supply Chain Customer Experience Agent you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, logistics, planning and other internal stakeholders as required /p /brpb. /b /p /brpbYour key responsibilities /b /p /brul /brliOversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document management /li /brliRegularly update customers and internal stakeholders on order status and any issues /li /brliHandle customer inquiries, process returns, and claims to resolve customer issues promptly /li /brliIdentify potential obstacles in the fulfilment process, and work with any stakeholders to take corrective action.



Use root-cause analysis to understand key drivers of order failure in support of continuous improvement /li /brliUnderstanding customer expectations and translating the voice of the customer for internal stakeholders /li /brliProduce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meetings /li /brliDevelop and present recommended improvements to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvement /li /br /ul /brpbYou bring /b /p /brul /brli2 - 3 years’ experience in customer service and/or order management /li /brliSAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valued /li /brliExperience in export documentation, incoterms highly valued /li /brliGood communication skills and excellent capabilities to resolve issues /li /brliCapable of networking within our large organization spread out through different sites worldwide /li /brliCapability to analyse customer data and KPI's /li /brliInitiative to identify process improvements /li /brlibFrench, Spanish, and English is mandatory /b /li /br /ul /p #J-18808-Ljbffr

📌 Supply Chain Customer Experience Agent (Cataluña)
🏢 Gracia101 Talent Solutions
📍 Cataluña