ppIf you like technology, innovative and different projects, your place is here, if you don't know us yet, we are a global technology provider that offers a complete portfolio of solutions in Payment, Mobile, Data and Identity Solutions. With 65 years of global experience, we have built a solid legacy that continues to grow. We are more than 4,000 employees in 16 countries, working to offer a more trustworthy and secure world. /p h3We are looking for a Solutions Support Engineer /h3 pwith a strong commitment to operational excellence and continuous improvement. This role requires outstanding customer service and communication skills to support our Operations Support unit within the Mobile Solutions team. The position reports directly to the Solutions Support Manager, based in Madrid. /p pThe Operations Support team is dedicated to providing comprehensive production engineering support and developing effective support tools for our Trusted Connectivity business unit. In this role, your primary responsibilities will include troubleshooting issues, monitoring services, and constructing essential tools, collaborating closely with development teams and product release teams to ensure seamless coordination of device and software fixes, as well as smooth deployment processes. /p h3Key Job Responsibilities. /h3 ul liProvide comprehensive support and troubleshooting across multiple products, features, and production services. /li liCollaborate on coding projects focused on operations and maintenance, utilizing languages such as bPython, Java, Perl, shell scripts, and web technologies. /b /li liAssist with software deployment in both staging and production environments. /li liDesign and develop tools that facilitate efficient operations and maintenance. /li liGenerate system and support status reports utilizing big data tools for valuable insights.



/li liTake ownership of one or more digital products or components. /li liCoordinate customer notifications and workflows to ensure adherence to service level agreements. /li liCollaborate with a integral support team to transfer or assume responsibility for active support issues, while building a dedicated knowledge base and skill set. /li liBe available for on-call activities as required. /li liProvide on-premises support whenever necessary /li /ul h3If you want this position to be yours, we would like you to have the following: /h3 ul liGraduated in computing engineering, electronics, telecommunications, or related fields. /li libAdvanced level of English /b (spoken and written) /li liSome proven experience working for Telco companies will be a plus. /li libA minimum of 3 years of Linux/Unix experience /b is required, with a preference for Red Hat Linux. /li libProficiency in Microsoft Windows Suite, internet navigators, and programming skills. /b /li libProficiency in shell programming. /b /li libProficiency in writing intermediate-level SQL queries. /b /li libMandatory experience in database and SQL concepts /b, with advantageous knowledge of PostgreSQL and MongoDB. /li liThorough understanding of TCP/IP and proficiency in using tracing tools to analyze protocol messages. /li liExperience in JBOSS web server. /li liUnderstanding of XML/SOAP, web services, workflow modeling, and web application development.



/li liAbility to work effectively both independently and as part of a team and to maintain composure and perform effectively under stressful conditions. /li liDemonstrated ability to multitask and thrive in a fast-paced environment. /li libWillingness and availability to travel globally as required. /b /li liDemonstrated dedication to operational excellence and continuous improvement. /li /ul h3Desirable skills and knowledge: /h3 ul libUnderstanding of networking (switches, firewalls and routers) /b are desired /li liKnowledge and experience in SMPP connections would be beneficial. /li liKnowledge and understanding of networking principles and Java-based technologies. /li liFamiliarity with high availability techniques including load balancing, clustering, redundancy, and fail-over. /li liFamiliarity with AWS services and their operations (SysOps AWS) /li libStrong programming skills are highly valued. /b /li /ul h3What do we offer? /h3 ul liJoin our team Valid by entering into technological and innovative projects within multicultural and multidisciplinary teams. /li liFlexibility. We have flexible hours and possibilities of working from home to improve the work-life balance of our employees. /li liWe care about your well-being. You will have private medical and live insurance. /li liDo you need a break? You will find our cafeteria at your disposal /li /ul pValid creates an inclusive environment for all employees. We are committed to building a company that reflects the diversity of the world that means fighting for equal opportunities based on a responsible and inclusive management of its human team with actions as non-discrimination concerning sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability. /p /p #J-18808-Ljbffr

📌 Solutions Support Engineer (Madrid)
🏢 Valid
📍 Madrid