Overview

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- Manage parts sales forecasting, tracking, and warehouse inventory control.

- Formulate parts pricing strategies and maintain the EPC system for technical support.

- Handle dealer parts issues, oversee international logistics, and ensure smooth customs clearance.

- Drive continuous system optimization and process improvements to enhance operational efficiency.

Key responsibilities

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- Forecast and track parts sales, formulating targeted improvement measures to boost sales.

- Conduct regular warehouse inventory counts and handle obsolete stock.

- Collect and analyze parts market dynamics to formulate reasonable pricing strategies, maintaining brand competitiveness and balancing stakeholder interests.

- Proficiently use the EPC (Electronic Parts Catalog) system for parts coding query, verification, and publishing to ensure information accuracy and uniqueness.

- Track and maintain parts technical data for new models and facelifts, updating the system database to provide timely support to dealers.

- Provide technical consultation to dealers, answering professional questions regarding parts adaptability, alternative parts, and drawing identification.

- Monitor and handle daily issues dealers encounter when using the order system and querying the EPC, providing remote guidance or coordinating with the IT department for resolution.

- Process and resolve dealer complaints regarding incorrect, missing,



or poor-quality parts deliveries, following up on results until closed-loop resolution to improve dealer satisfaction.

- Manage overseas customs clearance processes and assist in resolving clearance delays or anomalies caused by document or classification issues to ensure smooth destination port clearance.

- Understand European regulations, such as REACH and Carbon Border Adjustment Mechanism (CBAM) preparations.

- Coordinate with logistics carriers to track in-transit cargo status and promptly resolve transportation anomalies (e.g., damage, loss, or port congestion).

- Analyze existing logistics routes and packaging solutions to continuously reduce logistics costs and improve transportation efficiency through shipment consolidation, transport mode optimization, or rate negotiation.

- Propose system optimization requirements based on vigente business pain points (e.g., cumbersome processes, error-prone points) in the order processing system and participate in testing and acceptance.

- Review the end-to-end parts process from inbound to dealer delivery, identify bottlenecks, and implement improvement plans to enhance parts operational efficiency.

Qualifications and Requirements

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- Associate degree or above; majors in Automotive Engineering, Mechanical Manufacturing, International Trade, or Logistics Management are preferred.

- 2+ years of relevant work experience in parts management, aftersales support, or international logistics.

- Familiarity with the construction machinery or automotive industry is preferred.

- Proficient in using the EPC system, with the ability to quickly read drawings and analyze parts structures.

- Proficient in operating ERP or WMS/TMS systems, with a deep understanding of order processing systems.

- Familiar with overseas customs clearance processes, Incoterms, and document preparation requirements.

- Proficient in MS Excel (Pivot tables, Power BI, etc.), and equipped with strong data analysis capabilities.

- Possess technical drawing reading skills; candidates who can read 2D CAD drawings are preferred.

- Excellent cross-departmental communication skills and customer service awareness, capable of properly handling complaints and emergencies.

- Strong logical thinking and problem-solving skills, able to propose specific optimization plans for logistics or order bottlenecks.

- Strong ability to work under pressure, adapt to a fast-paced environment, and handle urgent orders and multi-threading tasks. xqbhyrx

- Good English reading and writing skills for handling English documents and email communication; local Spanish language proficiency is required, and knowing Chinese is preferred.

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📌 Spare Parts Senior Specialist (Pozuelo de Alarcón)
🏢 Mg Motor España
📍 Pozuelo de Alarcón