At ING we are looking for Process Management Specialist

Your role and work environment

We are looking for a talented and enthusiastic Process Management Specialist to join our Ready to Pay Team of Products & Payments Tribes.

This team is responsible for designing, managing, and continually improving a payment experience that is secure, efficient, and unwaveringly customer‑centric.

Your key responsibilities

You are passionate about delivering seamless, secure, and efficient payment processes for our clients. You bring a strong understanding of payment systems, regulatory frameworks, and process optimization within the Payments domain.

As a Process Management Specialist, your mission is built on two pillars:

- Ensure operational excellence in payment‑related processes, collaborating with technical and business teams to define and implement functional requirements.
- Drive continuous improvement, identifying pain points and proposing solutions based on KPIs, customer feedback, and regulatory needs.

Your contribution directly impacts customer satisfaction, regulatory compliance, and the efficiency of our payment ecosystem.

You are a proactive team player, committed to improving processes and staying ahead of industry trends and technological developments.

What are we looking for?

- Participate in transformation projects related to card usage and payment solutions, collaborating with cross‑functional teams.
- Monitor and analyze payment processes, proposing improvements based on performance indicators and customer insights.
- Ensure compliance with local and international payment regulations (e.g., PSD2, ISO 20022).
- Support the resolution of complex incidents related to payment processing.
- Stay up to date with industry trends, emerging technologies, and regulatory changes.




- Contribute to Agile initiatives and promote a culture of continuous improvement.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but what about your personal life? At ING we want your work to fulfil you in every way, and that is why we take care of even the smallest details.

Benefits include:

- Restaurant card.
- Adaptable remuneration model with benefits such as nursery, transport card, and training aids.
- Free company shuttle with 6 routes to our office in Madrid.
- Banking benefits: special loans with more beneficial conditions, special mortgage conditions after 6 months working at the bank, and pension plan after 1 month.
- Health insurance for you and your family.
- Life insurance to protect what matters most.
- Health and vitality programmes: 360º care of the employee (physical, mental, social connection & purpose), physiotherapy service onsite, clinics with professional athletes, Gympass service.
- Employee networks: Rainbow Lions (LGBTQI+), Leonas, and RIÑG.
- International Remote work programme.

Get to know us

We are a team of more than 1800 people sharing one idea: helping our clients create a better future for themselves by providing them with the tools they need to get where they want to go.

We are a fully online bank where technology, innovation, simplicity and transparency are the main ingredients. We are the first to work with agile methodologies.

We are proud to be part of an international bank present in more than 40 countries, committed to fostering diversity, inclusion, and belonging, and working towards sustainability.

If you see yourself in the mirror and your reflection matches our way of being and working, we are looking forward to meeting you!

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📌 Process Management Specialist - ING Group (Madrid)
🏢 Talent
📍 Madrid