New Balance / Customer Support Agent with a High Level of French (Part-Time)Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.1 month ago Be among the first 25 applicantsWho We AreCPM International is a integral leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.Our ClientNew Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide.What's your Mission?Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.Customer‑centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.Product expertise: Develop a deep understanding of our client’s products and services.Become a New Balance expert: Gain in‑depth knowledge of the New Balance brand and its offerings.Brand advocacy:



Embody our company values and act as a brand ambassador in all interactions.RequirementsFluency in French: Demonstrated by exceptional grammar and spelling.Advanced English Proficiency: Excellent written and spoken English communication.Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.Proactive Problem‑Solver: A professional outlook and proactive approach to problem resolution.BenefitsStart Date: Beginning of NovemberHours: 25h/weekWork Schedule: Rotative Schedule from Monday to Sunday between 9:00am to 8:00pmSalary: €12,115 gross per yearHolidays: 24 calendar holidays / 2 accrued days per monthWork Model: Hybrid - 6 days per month at the officeTraining: 8 days of office based training - Monday to Friday, from 10:00am to 7:00pmOffice Location: Barcelona (La Sagrera)Additional PerksCareer Growth: Ongoing training and development.Well‑being Support: Confidential counselling and resources.Perks & Discounts: Exclusive offers and rewards.Health Benefits: Discounted health insurance.Skill Development: LinkedIn learning and certifications.Referral Program: Bring a friend and get a referral bonus. xcskxlj Seniority levelEntry levelEmployment typePart‑timeJob functionCustomer ServiceIndustriesIT Services and IT ConsultingLet’s chat about your future at CPM International!#J-18808-Ljbffr

📌 New Balance / Customer Support Agent with a High Level of French (Part-Time) (Barcelona)
🏢 Talent
📍 Barcelona