Onboarding & Integration

- Lead and manage the full onboarding lifecycle for RaaS partners, following Belmoney’s 15-step Onboarding Roadmap (from Due Diligence & Agreement through Go-Live Day).
- Serve as the main point of contact for partners throughout the integration process, ensuring clear communication and expectations management.
- Coordinate onboarding kick-off meetings, defining phases, flow of funds, compliance requirements, API documentation, and weekly integration schedules.
- Collaborate with the Treasury team on settlement configuration, institution setup, corridor and liquidity structures.
- Support partners with MID documentation submission, including domain proof, authorization letters, test credentials, legal texts, T&Cs;, and volume projections.
- Manage MID configuration requests with Acquirers, validate data, and coordinate Gateway LIVE account setup.
- Oversee the A2A configuration process when applicable, sharing provider lists and handling configuration.
- Drive the Homologation Process: full technical and compliance testing of API and transaction flows with the partner.
- Coordinate Go-LIVE sessions, including UAT testing (valid/invalid transactions) and compliance verification.
- Ensure Compliance Training Sessions are scheduled and delivered, covering KYC/AML, monitoring, and reporting obligations.
- Track onboarding progress, identify blockers, and proactively escalate issues to ensure on-time delivery.
- Continuously improve onboarding processes, documentation, and partner-facing resources.

Operations & Cross-Functional





- Documentation control — Maintain and organize all financial and operational documentation in line with internal policies and regulatory requirements, keeping records accurate and up to date.
- Risk management — Identify, monitor, and mitigate financial and operational risks; support the development of policies and procedures to strengthen the company’s operational security.
- Reporting and analysis — Prepare detailed reports and analyses for senior management, providing insights and recommendations to support strategic decision-making.
- Cross-department collaboration — Work closely with Accounting, Treasury, Legal, Compliance, and IT teams to ensure integration and cohesion across financial and operational processes.
- Internal customer support — Serve as a first point of contact for internal teams, triaging and resolving operational issues with a focus on speed and quality of resolution.
- Partner integration support — Participate in the onboarding and testing of integrations with external partners, ensuring configurations comply with security policies and legal requirements.

Requirements - Mandatory

- Based in Madrid, Spain (or willing to relocate).
- Advanced/Fluent English (written and spoken).
- 2+ years of experience in implementation management, customer onboarding,



technical account management, or similar roles within fintech, payments, or SaaS.
- Solid understanding of API integrations and ability to coordinate technical conversations between partners and internal engineering teams.
- Experience managing complex, multi-stakeholder projects with clear timelines and deliverables.
- Strong organizational skills with the ability to manage multiple partner onboardings simultaneously.
- Excellent communication and relationship-building skills across diverse cultures and time zones.

Nice to Have

- Experience in the remittance or cross-border payments industry.
- Familiarity with PSD2 regulation, KYC/AML compliance processes, and payment gateway ecosystems.
- Proficiency in Spanish, Portuguese, or French (additional languages are a plus).
- Experience with project management tools (e.g., ClickUp, Jira, Notion) and CRM platforms.
- Background in technical support, QA testing, or software delivery.

What We Offer

- Join a fast-growing, PSD2-licensed fintech at the forefront of remittance innovation.
- Work in a diverse, international team with colleagues across Europe and beyond.
- Competitive salary and benefits package.
- Career growth opportunities in a scaling organization.
- Hybrid work model based in Madrid.
- Direct impact on partner success and company growth.

How to Apply

If you are passionate about helping partners succeed and thrive in a fast-paced fintech environment, we’d love to hear from you. Please send your CV and a brief cover letter to our recruitment team.

📌 Operational Support analyst (Madrid)
🏢 Talent
📍 Madrid