Location: Barcelona, Spain

Employment Type: Full-time (39 hours/week)

Role Overview

Are you passionate about driving client success and retention through strong relationship building? As an Account Manager for Customer Success in the fast‑moving property and hospitality sector, you'll provide ongoing support, optimize account performance, and actively work on account growth by implementing product and process improvements.

Key Responsibilities

Account Optimization & Retention
- Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong, long‑term partnerships.
- Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
- Collaborate with hosts to maximize listing quality by providing tailored account optimization.

Pipeline Management
- Utilize Salesforce and other CRM/customer success tools to track progress, manage accounts, and optimize client workflows.
- Consistently meet or exceed individual outreach goals and engagement KPIs.




- Manage a pipeline of high‑value accounts, ensuring consistent progress toward growth goals.

Collaboration & Continuous Improvement
- Champion the Voice of the Customer (VoC) to identify opportunities for account growth and product or process improvements.
- Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve shared goals and refine best practices.
- Stay current on industry trends and leverage new tools to maximize client success.
- Engage in ongoing training, personal development, and knowledge sharing.

Requirements
- 1–2 years of experience in Customer Success, Account Management, or a related client‑facing role.
- BA/BS degree or equivalent practical experience.
- C2 level of German and a strong level of English.
- Excellent communication, relationship‑building, and problem‑solving skills.
- Proven track record of meeting or exceeding targets in a fast‑paced, perform

📌 German Speaking Account Manager – Customer Success (Barcelona)
🏢 CBT
📍 Barcelona