Are you fluent in Italian and passionate about delivering excellent customer service? As a Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt and effective support for their inquiries. This position offers a fantastic opportunity to work in a dynamic environment, specializing in music and audiovisual technology.

Key Responsibilities

- Respond to customer inquiries via phone, email, chat, and automated alerts, providing efficient solutions
- Maintain accurate records of all interactions in the call management system, ensuring adherence to service level agreements (SLAs)
- Keep up-to-date with our services and products to better assist customers
- Escalate any service issues to senior team members as necessary
- Collaborate on team projects and cover for colleagues when needed
- Participate in regular meetings and contribute to a positive team environment
- Fulfill administrative duties, including tracking holiday and sickness records

What We're Looking For

- Language Proficiency: C2 or fluent in Italian, with a solid command of English (minimum B2 level)




- Experience: At least 1 year of customer service experience, ideally in a technical support role
- Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and audiovisual products
- Customer Focus: Excellent listening and customer care skills, with the ability to manage inquiries effectively
- Problem-Solving Skills: Capable of taking ownership of issues and driving them to resolution

What's in It for You

- Competitive Salary Package based on experience and performance
- Working Hours: Monday to Friday, 09:00 AM - 06:00 PM
- Annual Leave: 23 days of paid vacation
- Supportive Work Environment: Be part of a dynamic and creative team in a friendly atmosphere
- Career Growth: Access to guidance and resources to help you reach your full potential

If you're ready to join a vibrant team in the beautiful city of Barcelona, apply now and take the next step in your career!

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📌 Italian Customer Service Representative wanted in Barcelona! - Cross Border Talents
🏢 Talent
📍 Barcelona