ph3PARTNERSHIPS MANAGER /h3pbLocation: /b Barcelona (Hybrid) or Seville /pp? Own and scale outsourced operations performance /ppAre you experienced in managing external partners and driving operational performance through data and structure? /ppWe're partnering with a fast-scaling technology business to hire a bPartnerships Manager /b to lead the relationship, governance, and performance of outsourced customer operations. /ppThis is a high-impact role with full ownership of vendor performance and a direct impact on customer experience. /pp? What you'll be doing /pulliOwn and manage relationships with outsourced service providers (BPOs) /liliLead governance forums (weekly, monthly, quarterly reviews) /liliMonitor and improve performance across key KPIs (CSAT, SLA, resolution times) /liliManage vendor scorecards, performance plans, and escalations /liliOversee capacity planning, forecasting, and budgeting /liliEnsure partners align with internal processes and quality standards /liliDrive continuous improvement initiatives,



including automation and efficiency /li /ulpWhat we're looking for /pulli5+ years' experience in bvendor management, BPO, or operations /b /liliStrong understanding of bcustomer support operations and CX metrics /b /lilExperience managing performance via KPI frameworksliExposure to forecasting, capacity planning, and commercial management /liliAbility to manage external partners and internal stakeholders effectively /liliStrong analytical and problem-solving skills /liliFluent English, Spanish strongly preferred /li /l /ulp? You'll thrive here if you: /pulliTake full ownership of outcomes, not just processes /liliAre confident holding external partners accountable /liliEnjoy working with data to drive performance improvements /liliAre comfortable in fast-growing, evolving environments /liliLike balancing operational detail with strategic thinking /li /ul /p #J-18808-Ljbffr

📌 PARTNERSHIPS MANAGER (Cataluña)
🏢 Momentum Global
📍 Cataluña