ppbInstantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: /b an oasis of tranquility where the sea, volcanic landscape, and subtropical gardens blend seamlessly with architecture inspired by Moorish design. Featuring 462 guest rooms and suites—located within the vibrant Citadel and the exclusive Retreat—guests enjoy breathtaking views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens. This five-star destination is home to an award-winning culinary offering, ranging from casual dining to Michelin-starred cuisine. The resort also features multiple swimming pools, a 2,500 m² Spa Fitness Center, and the largest Ritz Kids in Europe. On Abama's golden sandy beach, guests enjoy an exclusive area with complimentary sunbeds and umbrellas. /p h3JOIN OUR TEAM! /h3 h3…as a Guest Relations Supervisor at The Ritz-Carlton Abama Resort, Tenerife. /h3 pAre you passionate about leading teams and creating unforgettable guest experiences? As a bGuest Relations Supervisor /b, you will oversee the daily operations of the Guest Relations department, ensuring every interaction reflects The Ritz-Carlton Gold Standards. You will inspire, coach, and support your team while anticipating guest needs, delivering personalized service, and ensuring the highest levels of guest satisfaction. If you are a hands-on leader with a passion for luxury hospitality and service excellence, we'd love to meet you. /p h3Your Responsibilities Will Include… /h3 ul liSupervise the daily operations of the Guest Relations department, ensuring an exceptional and personalized guest experience throughout every stage of the stay. /li liLead, coach, motivate, and develop the Guest Relations team, fostering a culture of excellence, collaboration, and continuous improvement. /li liEnsure all Guest Relations procedures, service standards, and The Ritz-Carlton Gold Standards are consistently implemented. /li liOversee the arrival and stay experience of VIPs, repeat guests, long-stay guests, and guests celebrating special occasions, ensuring memorable and personalized experiences. /li liHandle complex guest concerns and service recovery situations with professionalism, empathy, and sound decision-making. /li liCollaborate closely with Front Office, Housekeeping, Food Beverage, Spa, Engineering, Security, and other departments to ensure seamless operations and outstanding service delivery. /li liReview and maintain guest profiles, preferences, and special requests to deliver highly personalized service. /li liOversee the preparation and delivery of welcome amenities, personalized touches, and special experiences for guests. /li liMonitor guest feedback,



satisfaction scores, and service quality indicators, identifying opportunities for continuous improvement and implementing action plans when required. /li liAct as a role model and operational support for the team, providing guidance and assistance in complex situations. /li liSupport scheduling, task allocation, onboarding, and performance follow-up within the department. /li /ul h3What We're Looking For… /h3 ul liPrevious experience in Guest Relations, Front Office, Guest Services, or a similar leadership role, preferably within a luxury hotel or resort. /li liDemonstrated experience leading, coaching, and developing teams in a high-end hospitality environment. /li liStrong leadership, communication, and interpersonal skills with a genuine passion for guest service. /li liExcellent problem-solving and decision-making abilities, with the confidence to manage challenging situations effectively. /li liExceptional organizational skills and meticulous attention to detail. /li liThe ability to collaborate across multiple departments in a fast‑paced luxury environment. /li liFluency in English and Spanish; German and additional languages are highly valued. /li liProficiency in computer applications and, preferably, hotel property management systems. /li liA valid work permit for Spain. /li /ul h3How We Inspire You… /h3 pBeing part of our team means leading experiences that guests will remember for a lifetime. Your leadership, passion for excellence, and commitment to developing others will help shape the exceptional service culture that defines The Ritz-Carlton. /p ul liAttractive salary above market standards with flexible compensation options. /li liMarriott Explore Rate benefits at more than 9,500 hotels worldwide for you, your partner, parents, and eligible family members. /li li20% Food Beverage discount at Marriott hotels and 50% discount across the resort's dining venues. /li liUp to 75% discount on flights to mainland Spain for Tenerife residents. /li liCorporate discounts on leisure activities and travel. /li liA special birthday gift. /li liAn overnight stay at the resort after one year of service. /li li13th and 14th salary payments. /li liContinuous learning through Marriott International's training and leadership development programs.



/li liCareer growth opportunities within a leading global hospitality company. /li liComplimentary meals in the employee dining room. /li liUniform and laundry service provided (depending on department). /li liTeam celebrations, recognition events, and employee engagement activities. /li liOpportunities to participate in community outreach and social responsibility initiatives. /li /ul p(Benefits are subject to internal policies and applicable tax and employment regulations.) /p h3Have we inspired you? /h3 pMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis protected by applicable law. /p pAt more than 100 award-winning properties worldwide, our Ladies and Gentlemen create extraordinary experiences that remain with guests long after they depart. At The Ritz-Carlton, excellence in caring is our craft, guided by our Gold Standards. Here, you'll have the opportunity to take pride in your work, grow your career, and belong to a team united by one purpose: delivering genuine luxury through exceptional hospitality. /p pAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. /p pEvery day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. /p pYour role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a general brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. /p pIn joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. /p /p #J-18808-Ljbffr

📌 Guest Relations Supervisor (Canarias)
🏢 The Ritz-Carlton Tenerife, Abama
📍 Canarias