ph3Shape the Future of Sustainable Supply Chains with Us /h3 pAt Tosca, we help leading retailers and manufacturers reduce waste, lower costs, and improve efficiency through innovative reusable packaging solutions. Together with our customers, we create smarter, more sustainable supply chains and actively contribute to a circular economy. /p h3Customer Service Asset Specialist (m/f/d) /h3 pIn this dynamic role, you will act as a key link between customers, logistics partners, and internal teams. By combining excellent customer service with asset-related activities, you will help ensure smooth operational processes, support customer satisfaction, and contribute to the efficient flow of Tosca's reusable assets. /p pThis position is based in bMadrid (Spain) /b with hybrid working opportunities available. /p h3Your Responsibilities /h3 h3Customer Service Customer Support /h3 ul liAct as the primary point of contact for customers. /li liDeliver a professional, responsive, and service-oriented customer experience. /li liSupport the onboarding of new customers and help ensure a smooth implementation process. /li liBuild and maintain strong customer relationships through proactive communication. /li liMaintain accurate customer master data and ensure a high level of data quality. /li liCoordinate stock reconciliations with customers and support the investigation of discrepancies. /li liWork closely with customers and internal departments to ensure efficient communication and operational processes. /li liSupport the resolution of customer service and quality-related issues. /li liProvide updates regarding orders, deliveries, and customer requests. /li /ul h3Asset Support Inventory Coordination /h3 ul liMonitor asset movements and inventory levels. /li liMaintain accurate asset records and support transparency throughout the asset lifecycle.



/li liInvestigate inventory discrepancies and support corrective actions when required. /li liAssist with customer inventory checks, stock audits, and reconciliation activities. /li liCollaborate with logistics providers, customers, and internal teams to support asset availability. /li liPrepare reports related to stock levels, inventory balances, and asset movements. /li liContribute to process improvements that enhance operational efficiency and data accuracy. /li /ul h3What Makes This Role Special /h3 ul liA varied role combining customer service and operational asset support. /li liAn international and collaborative working environment. /li liThe opportunity to make a direct impact on customer satisfaction and operational performance. /li liA key role in supporting Tosca's sustainability mission and circular economy model. /li liThe chance to contribute ideas and support continuous improvement initiatives. /li /ul h3Your Profile /h3 ul liCompleted commercial education, business-related studies, or equivalent professional experience. /li liPrevious experience in Customer Service, Logistics, Supply Chain, Operations, Inventory Control, or a similar role is an advantage. /li liExcellent German and English communication skills, both written and spoken. /li liStrong organizational skills and a structured, detail-oriented approach. /li liAbility to prioritize tasks and manage multiple responsibilities simultaneously.



/li liProfessional communication skills and a customer-focused mindset. /li liComfortable working independently as well as collaboratively within a team. /li liProficient in Microsoft Office applications and willing to learn new systems and processes. /li liExperience with ERP or CRM systems is considered an advantage. /li /ul h3What We Offer /h3 ul liA permanent contract within a growing international company. /li liCompetitive compensation aligned with your experience and qualifications. /li liFlexible working hours and a hybrid working model with up to two home office days per week. /li liAttractive employee benefits. /li liComprehensive onboarding and ongoing learning and development opportunities. /li liA varied and responsible role with room for initiative and personal growth. /li liAn open company culture with short decision-making processes. /li liRegular employee events and team activities. /li liThe opportunity to contribute to more sustainable and efficient supply chains worldwide. /li /ul h3Interested? /h3 pAre you looking for a role where customer service, asset management, and sales support come together? Do you enjoy working with customers, taking ownership, and being part of an international team? /p pWe look forward to getting to know you. /p pPrivacy Notice Equal Opportunity /p pYour personal data will be processed by Tosca for recruitment purposes in accordance with applicable data protection legislation. /p pTosca is committed to diversity, inclusion, and equal opportunity. We welcome applications from all qualified candidates regardless of age, gender, disability, ethnic or racial origin, religion or belief, or sexual orientation. /p pExternal recruitment agencies will not be used for this position. /p /p #J-18808-Ljbffr

📌 Customer Service & Asset Specialist (m/f/d) Central Europe (Madrid)
🏢 Tosca
📍 Madrid