About Us:brAsegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.brINFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.brThe creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization.brWe’re a general team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem.brJob DescriptionbrWe are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.brWe are looking for applicants who are currently based in the Canary IslandsbrYou’ll be responsible for:brCustomer Service:brRespond promptly and professionally to customer questions through chat (Intercom).brProvide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform.brMaintain a high level of customer satisfaction by addressing issues thoroughly and courteously.brEscalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.brCollaboration:brWork closely with other members of the support team to share knowledge and best practices.brCollaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.brParticipate in team meetings and training sessions to stay updated on new features, tools, and processes.brProcess Improvement:brIdentify recurring customer issues and suggest improvements to enhance the support process.brContribute to the development and updating of support documentation and resources.brProvide feedback to the Support Team Lead on potential improvements to tools and workflows.brIdeally you’ll have:brEducation and Experience:brBachelors degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.brat least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.brFamiliarity with Intercom or similar customer support tools (e.g., Zendesk).brSkills and Competencies:brExcellent written and verbal communication skills.brStrong problem-solving abilities and attention to detail.brAbility to manage multiple inquiries simultaneously in a fast-paced environment.brHigh level of empathy and customer-centric mindset.brLanguages:brFluency in English. German, French OR Spanish is also a plus.brWhat’s in it for you:brWe are a remote first company allowing our employees to work from home or abroad,brplease note that the role is only open to candidates based in the Canary Islands.brCompetitive Salary: A highly attractive compensation package.brProfessional Growth: Opportunities for career advancement and personal development in a fast-growing company.brInclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.brIf you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. xsgfvud Join us in delivering exceptional support to our Infinni platform users!br

📌 Senior Customer Support Agent (Santa Cruz de Tenerife)
🏢 INFINNI
📍 Santa Cruz de Tenerife