ph3We’re Hiring: Customer Service Agent - German Speaker /h3 pAt bNetzon Group /b, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our New Balance Campaign. /p pIf you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. /p h3About the Role /h3 pAs a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing New Balance. /p h3Key Responsibilities /h3 ul liWork with customers to answer product information and resolve queries in a skillful and professional way. /li liPut yourself in our customers shoes, analyze their problems and tailor solutions for them. /li liCommunicate with customers via phone, email, chat and social media. /li liBecome an expert and brand ambassador for New Balance. /li liMaintain a high level of professionalism and customer satisfaction. /li liCollaborate with team members and supervisors to improve service quality.



/li /ul h3What We’re Looking For /h3 ul liFluency in both German and English. /li liA passion for helping customers. /li liAbility to deal with sensitive calls with empathy. /li liStrong administrative skills with an eye for details. /li liA strong professional and proactive approach to problem solving. /li /ul h3What We Offer /h3 ul liStart Date: ASAP. /li liContract: Temporary (3 months with 1 month of probation). /li liPart-Time: 25 hours per week. /li liWorking Hours: Monday to Friday from 15:00 to 20:00 - Rotative Saturdays (2 per month) /li liSalary: €13,086.78 gross per year. /li liWorking Model: Hybrid - 6 days per month in the office. /li liTraining: Full-Time Training for 7 days. Office Based, Monday to Friday from 10 AM to 7 PM. /li liOffice Location: Barcelona (Eixample). /li /ul h3Why Join Netzon Group? /h3 pNetzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping general brands deliver outstanding customer experiences worldwide. /p /p #J-18808-Ljbffr

📌 New Balance EMEA / Customer Service Agent (Part-Time) - German Speaker (Cataluña)
🏢 Netzon Group
📍 Cataluña