ppbCompany Description /b SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!bCompany Description /b SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary,



and hello to the extraordinary!bJob Description /b bWhat you’ll do /b We are looking for an experienced Reservations Agent to join the opening team at SLS Barcelona. Under the guidance of the Reservations Supervisor, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might have. /pulliSupport the Director of Revenue Management in analyzing competitive sets, price positioning future market need periods. /liliSupport and execute market-wide strategy and promotion implementation. /liliEnsure reservation accuracy (segment, channel, routing, traces, etc.) /liliEnsure that the hotel sales strategies are effectively implemented in the systems. /liliOngoing Revenue System health-checks and optimization. /liliHandle all requests for guest room reservations, changes and cancellations in according with the established guidelines. /liliFollow up on any possible fraudulent reservation that may impact the revenue performance. /liliEnsures reservation accuracy (segment, channel, routings, traces, etc.). /liliHandle no shows and control non-guaranteed reservations. /liliEnsure that all distribution channels effectively support the hotel and maintain rate parity. /liliEnsure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained. /liliSupport and execute upselling following the established guidelines.



/liliProactively communicates any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times. /liliTrain other team members as required. /li /ulbQualifications /b bWhat we are looking for... /bulliBachelor’s degree in hospitality or related field. /lili+2 years experience in Revenue/Reservations. /liliAbility to multitask, work in a fast-paced environment and have a high level attention to detail /liliExcellent verbal and written communication skills. Fluent in Spanish and English. /liliYou take ownership of important issues, solve problems, and make effective decisions. /liliYou learn quickly and adapt to SLS’s unique culture. /liliYou are humble and open to ideas. We leave our ego at the door and help get things done. /liliYou’re up for doing things differently and trying (almost) everything once. /liliYou want to be part of a team that works hard, supports each other and has fun along the way. /li /ulbAdditional Information /b bWhat's in it for you... /bulliThe opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. /liliThe chance to challenge the norm and work in an environment that is both creative and rewarding. /liliBecome part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. /liliA competitive package and plenty of opportunity for development. /liliExcellent discounts across the entire Ennismore family of brands. /li /ulSLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a integral collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. /p #J-18808-Ljbffr

📌 Reservations Agent (maternity leave) (Barcelona)
🏢 SLS Barcelona
📍 Barcelona