ph3Help travelers when they need it most — weekends /h3pWe're looking for an experienced Customer Service Representative (Weekend Shift) to join our growing Customer Service team. This role focuses on supporting travelers during weekends, when fast, reliable customer support is essential. You'll help resolve urgent customer issues, travel disruptions, and escalations while ensuring an exceptional customer experience. /ppIf you enjoy solving complex problems and prefer a schedule centered around weekend operations, we'd love to hear from you. /ph3What you’ll do /h3ulliHandle emergency and urgent customer inquiries via phone, email, and chat /liliResolve escalated issues and provide timely, effective solutions /liliCoordinate with internal teams, hotels/ airlines and partners to address travel disruptions /liliMaintain accurate records and documentation of incidents and resolutions /liliMonitor and track emergency cases to ensure resolution within SLA /liliContribute to process improvements for the Emergency Team /li /ulh3Shift Pattern /h3pThis role is designed primarily for weekend coverage. /pulliYou’ll mainly work Saturdays and Sundays, with additional weekday shifts scheduled as required. /liliIf you work during the weekend, you’ll receive two consecutive days off during the week, ensuring a balanced work schedule. /liliFlexibility around public holidays is expected as part of our 24/7 operation.



/li /ulh3This role could be a great fit if you… /h3ulliHave at least 3 years of customer service experience, ideally within travel, hospitality, airlines, aviation, or a similar fast-paced environment. /liliAre fluent in English, with an additional European language such as French, German, Dutch, Italian, or another European language being a strong advantage. /liliHave experience handling escalations and urgent customer situations with confidence and professionalism. /liliStay calm under pressure and can make sound decisions in time-sensitive situations. /liliCommunicate clearly and professionally across phone, email, and chat. /liliAre highly organised, detail-oriented, and comfortable managing multiple priorities simultaneously. /liliHave experience using customer service platforms such as Zendesk, or similar CRM tools. /li /ulpIf you enjoy solving problems that matter, taking ownership, and helping customers through challenging moments, you’ll likely thrive at Nuitée. /ppYou’ll join a collaborative, fast-moving team where your decisions have a direct impact on the customer experience. Every day is different, and you’ll play a key role in helping travelers navigate unexpected situations with confidence. /ppIf this sounds like the kind of challenge you’re looking for, we’d love to hear from you! /p /p #J-18808-Ljbffr

📌 Customer Service Representative (Weekend Shift) - English + European Languages (Barcelona)
🏢 Nuitee
📍 Barcelona