About Nazaríes Intelligenia
We're a Spanish technology company building reliable software solutions for organizations worldwide. Our reputation is built on

high-quality products, excellent support, and long-term partnerships

with our clients.
We're proud to be

B Corp certified , which means we balance business success with real impact on society, our employees, clients, and the environment. Our culture thrives on collaboration, continuous learning, and genuine relationships—both with clients and within our team.

The Role
As a

Technical Support Agent , you'll be the first point of contact for our international client base, solving technical issues via phone and email while ensuring every customer feels heard and supported. You'll be part of a dynamic Customer Success team with a clear mission: help our clients succeed with our products.

What You'll Do
Deliver expert support

via phone and email, solving customer issues clearly and exceeding expectations
Diagnose and resolve

technical problems, documenting and analyzing each case
Escalate intelligently

to our Development and Level 2 teams when needed, maintaining fast-paced collaboration
Stay sharp

by continuously learning from international teammates and evolving with new products




Own the experience

— customer satisfaction is your measure of success

What We're Looking For
Must-haves:
Fluent German (spoken & written)
Medium-level English
Versátil, solution-oriented mindset with strong communication skills
Quick learner who enjoys multitasking and problem-solving
Nice-to-haves:
Technical support experience
Knowledge of hardware, networking, routers, mobile devices
IT or relevant technical education
Long-term availability and commitment

What You Get
✔

Multicultural team

— professionals from all over the world in a well-structured, professional environment
✔

Full toolkit

— all software, tools, and databases you need to succeed
✔

Permanent contract

— we believe in long-term relationships
✔

Real benefits

— health insurance, 24 vacation days + Dec 24th & 31st, restaurant vouchers
✔

Growth

— up to 100% financed online training (Languages, AWS, Oracle, Azure, etc.)
✔

Team culture

— regular team gatherings and a collaborative, supportive environment
Ready to make customers' days better while growing with us?

📌 customer support assistance– german speaker (Madrid)
🏢 Nazaríes Intelligenia
📍 Madrid