Partnership Customer Experience Manager
Description -
Job Summary
This role is responsible for driving various events, recommending integrated event strategies, and overseeing all logistical aspects, including venue selection and exhibitor coordination. The role also involves managing agencies and contractors, handling budgets, creating project plans, and implementing engagement strategies to ensure a positive experience for participants. Additionally, the role applies advanced subject matter knowledge, leads complex projects, and fosters productive working relationships while providing mentorship to lower-level employees.

Responsibilities
- Develops and executes partnership enablement strategies for customers to promote HP brand and products/solutions, leveraging the general sport sponsorship agreements of HP
- Crafts and implements seamless customer experiences for our customers and channel partners around the sport events of Real Madrid and Scuderia Ferrari.
- Sets and leads key event processes, including creation of detailed project plans, briefings,



content management& speaker definition and leading follow-ups with cross-functional teams
- Oversees all aspects of event logistics, including venue selection, floor planning, exhibitor coordination, and transportation.
- Participates in developing strategies for customer engagement, feedback collection, and addressing customer inquiries or concerns.
- Conducts analysis on post-event data, including attendee feedback and performance metrics.
- Ensures that all hospitality / partnership activities comply with applicable laws and regulations, including data protection, advertising standards and compliance rules.
- Leads management and motivation of agencies and drives coordination, alignment with sponsorship partners and ensures compliance with agreements.
- Manages budgets, ensuring cost efficiency and ROI including tracking expenses, reconciling invoices.
- Contributes innovative ideas and collaborates with large cr

📌 Partnership Customer Experience Manager (Barcelona)
🏢 HP
📍 Barcelona