? About Us
At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

So… What does it mean to be a #Nextlaner?
- Be part of a growth-oriented culture.
- Collaborate with colleagues from all over the world.
- Believe in the Power of ideas and the diversity of thought.
- Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a general impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

? Your Responsibilities:





Zendesk Configuration & Administration
- Maintain and optimize core Zendesk settings including ticket fields, forms, triggers, automations, views, and macros across all supported regions
- Work with the Senior Zendesk Administrator to standardize the multi-region environment and ensure consistency in configuration and data capture
- Configure and improve ticket routing, queue visibility, escalation workflows, and agent productivity settings
- Manage user profiles, groups, roles, and access permissions
- Document configurations, changes, and best practices to support a well-maintained, auditable environment
- A significant aspect of the role involves supporting a transformation from regional structures with individual workflows to a standardized approach across all regions.
- Experience with transformation projects would be valuable.
- Additional bonus qualifications include experience with Zendesk A

📌 Zendesk Administrator (Madrid)
🏢 Nextlane
📍 Madrid