Market Securities is expanding its Madrid office and is seeking a System & Support Engineer to join the IT team. This is a hybrid role combining hands-on infrastructure management with end-user support, designed to serve as the primary IT resource for the Madrid office while contributing to the firm's integral IT operations.
The successful candidate will be responsible for maintaining a reliable and secure IT environment in Madrid, supporting local staff on a daily basis, and collaborating closely with the central IT team to ensure consistency across all Market Securities offices worldwide.
Key Responsibilities
Infrastructure & Systems
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Manage and maintain the local server environment, including Windows Server 2019/2022 and virtualisation platforms (VMware ESXi / vCenter).
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Oversee storage systems, Veeam backup and replication, and ensure business continuity through regular recovery testing.
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Monitor infrastructure health, system performance and capacity planning to ensure high availability.
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Contribute to infrastructure projects: planning, deployment,
upgrades and post-implementation documentation.
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Apply automation and scripting (PowerShell or equivalent) to improve operational efficiency where applicable.
End-User Support
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Act as the first point of contact for all IT support needs in the Madrid office, covering hardware, software, connectivity and business applications.
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Manage and troubleshoot Microsoft 365, Intune, Teams and SharePoint Online.
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Handle endpoint management, device onboarding/offboarding, and user provisioning via Active Directory / Entra ID.
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Address and resolve incidents via the IT ticketing system (Freshservice), following ITSM procedures and SLA commitments.
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Perform morning system checks, routine health monitoring and proactive follow-up on alerts.
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Document recurring issues and maintain up-to-date knowledge-base articles.
Security & Compliance
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Manage and monitor Trend Micro Cloud endpoint security across
📌 System & Support Engineer (Madrid)
🏢 Market-Securities
📍 Madrid
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