About the opportunity
We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. The role is based in Madrid.
You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance.
In your next challenge, you will:
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Take care (record, process, respond) of formal complaints mainly from lawyers or via authority in the German Language
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Help to identify complaints root-causes and define possible solutions
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Assist and participate in mitigation projects to prevent further complaints
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Take over own initiatives to improve operational procedures with a focus on compliance
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Face a great variety of different topics and a not monotonous work
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Witness a very good team spirit and cooperation with various stakeholders of all departments
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Develop more bank-specific expertise esp. about compliance-related topics
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Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise
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Detect inefficiencies in the team’s workflows proactively and propose efficient solutions
What you’ll need to be successful?
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You speak German (native or native level), and fluent English - these are mandatory requirement. Knowledge of French/Italian/Spanish is a plus
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Relevant Bachelor’s degree (e.g. law studies) is desirable.
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Relevant work experience in legal, compliance, banking sector and financial service industry.
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Previous experience communicating with government regulators is a plus.
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You are an analytical thinker with strong investigation skills, ideally combined with process optimisation expertise.
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You are able to carry out accurate legal research independently
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You have experience with using CRM system
📌 Complaints Legal Analyst (Madrid)
🏢 N26
📍 Madrid