Job description

Position Overview
The Service Transition Manager will play a pivotal role in ensuring the smooth and efficient transition of all aspects of service change, deriving from a programme of projects and workstreams. You’ll coordinate all related activities, from the stage where a project is fully owned by the Projects Team, through transition, to Service Management, where BAU support services are delivered by a variety of teams. You’ll collaborate with a number of colleagues and stakeholders to define a process to transition services with minimal disruption to business operations.
You’ll be joining a growing Corporate IT department at an exciting time. If you are a detail-oriented and strategic thinker, with a passion for ensuring seamless transition, we encourage you to apply for this opportunity.
Key Responsibilities
Process Design:
· Establish, document, and communicate the Service Transition process and strategy across the organisation
· Conduct yearly process reviews, obtain feedback from others on how the process works, and implement improvements when required




· Provide guidance, training, and mentorship to colleagues involved in Service Transition activities
· Use existing toolsets to implement the process where possible
Communication:
· Ensure regular communication with project stakeholders, and those invested in the status of a project, throughout the project and transition lifecycle
· Communicate any changes to process in advance of go-live, obtain buy-in from those who are regularly involved in transition activities
· Communicate any resourcing needs, to complete transition activities, with the relevant Team Managers
· Ensure that the Service Delivery Team are engaged throughout, should changes to the Service Catalogue need to be made
Integration:
· Collaborate with the wider Service Delivery Team, to ensure the relevant Change Requests are raised when changes to services are implemented, the relevant Known Error records are created to documen

📌 Service Transition Manager (Málaga)
🏢 Recruitment
📍 Málaga