German-Speaking Account Manager – Customer Success & Optimization

Role Overview

Are you passionate about driving client success and retention through strong relationship building? As an Account Manager for Customer Success in the fast-moving property and hospitality sector, you will provide ongoing support, optimize account performance, and contribute to account growth by implementing product and process improvements.

Key Responsibilities

Account Optimization & Retention
- Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and long-term partnerships.
- Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
- Collaborate with hosts to maximize listing quality through tailored account optimization strategies.

Pipeline Management
- Use Salesforce and other CRM/customer success tools to track progress, manage accounts, and optimize workflows.
- Consistently meet or exceed individual outreach goals and engagement KPIs.
- Manage a pipeline of high-value accounts,



ensuring steady progress toward growth objectives.

Collaboration & Continuous Improvement
- Champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements.
- Work closely with sales teams, program managers, and internal stakeholders to achieve shared goals and refine best practices.
- Stay current on industry trends and leverage new tools to maximize client success.
- Participate actively in training, personal development, and knowledge-sharing initiatives.

Requirements
- 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role.
- BA/BS degree or equivalent practical experience.
- C2 level of German and a strong command of English.
- Excellent communication, relationship-building, and problem-solving skills.
- Proven track record of meeting or exceeding sales targets in a fast-paced, performance-driven environmen

📌 German-Speaking Account Manager – Customer Success (Barcelona)
🏢 CBT
📍 Barcelona