Description
Your Main Responsibilities Will Be:
- Performance Excellence Management: presentation and analysis of performance and forecast figures to all stakeholders.
- Monitoring performance and building action plans towards improvement of it.
- Build sales strategy and monitor the execution and effectiveness of it.
- Responsible for performance improvement plans and performance appraisal reviews.
- Accountable for team members development and career path clarity.
- Coach their direct report and second level towards their professional development through 1x1 and others.
- Responsible for operating profit: ensuring the most efficient possible operation including
- financial forecasting.
- Responsible for employee satisfaction and motivational and engaging plans execution.
- Managing and engaging different stakeholders towards the improvement of client satisfaction.

Requirements
- Minimum 2 years of experience as Team Manager
- Excellent level of English.
- Strong presentation, analytical and problem-solving skills.
- Demonstrated people motivation and development skills.




- Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
- Strong written and verbal communication skills, proficient in business writing.
- Ability to work with multiple projects simultaneously in a complex environment.

Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas,

📌 Head of Business (Barcelona)
🏢 Teleperformance Spain
📍 Barcelona