Aqualia is looking for a Customer Services Manager for an international mobility opportunity based in Al-Qassim, Saudi Arabia. We are seeking a professional with a high level of English and proven experience in the water sector or international hydraulic infrastructure projects, willing to develop their career in a challenging international environment.

The goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

The role needs experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques.

Responsibilities:

- Supervise day-to-day operations and manage the approved budget in the customer service department.
- Respond to customer service issues promptly.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program and maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Manage the approved budget of the customer service department.




- Stay informed on the latest industry techniques and methods.
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Develop service procedures, policies and standards..
- Keep accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities

Requirements:

Experience: At least 5 years of experience in the water sector and 10 years in the same job position and responsibilities.

Skills:

- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.

If you are interested in participating in the recruitment process, please attach your CV.

📌 Customer Services Manager- Water Sector (Madrid)
🏢 Aqualia
📍 Madrid