Remoto: Trabajo híbrido

We are a general company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers with advanced software solutions to conquer the eCommerce market through flawless operations.ProfileAs our Ops Expert you will be in charge of understanding and training our clients in our tool and you will be the first level support for our clients.Key ResponsibilitiesAnalyze data related to product usage to bring new insights to the client in order to improve their operational goals.Deliver training to clients on our functionalities and explain how to configure our software.Resolve doubts on product usage/configuration/etc.Carry out weekly follow up calls with our clients.Escalate product or customer issues that need to be addressed by customer success managers.Create documentation, presentations, user manual and other resources to help clients use the product effectively.Accurately record meeting minutes, including key points discussed,



decisions made, actions agreed upon and deadlines set during the meetings.Your SuperPowersYou took classes related to operations/logistics at universityYou are an ops lover: Ask smart questions about the operationManagement of tools for data analysis: ExcelExcellent communication and organizational skillsBe a results-driven personAdvance EnglishAbility to perform well under high-pressure environmentsWe would extra love it if you have customer-facing experienceWhat we bring to the tableHybrid Work: A balance of remote work and weekly office collaborationPaid time off (PTO) for 30 days.Growth Path: A clear trajectory to grow into a Solutions Engineer or Solutions Architect roleHealth insurance: Get the attention and care that you deserve. Available in some countries.#J-18808-Ljbffr

📌 Customer Operations Analyst (Madrid)
🏢 Instaleap
📍 Madrid