pstrong About Us: /strong /ppbr/ppHBX Group is a leading B2B ecosystem player in the Travel Tech space, connecting and empowering businesses in the ever-evolving world of travel.
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We drive growth for our clients and partners while removing friction from the end-to-end travel experience.
Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products services, while rich data and intelligence seamlessly connect supply and demand worldwide.
/ppbr/pp We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments.
This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.
/ppbr/ppstrong Job Summary /strong /ppbr/pp We are looking for a proactive and customer-focused strong Customer Success Specialist /strong to join our team at Civitfun, Part of HBX Group, to manage and develop a portfolio of strategic clients, including enterprise and high-value accounts.
In this role, you will build strong, long-term customer relationships, drive product adoption, improve customer satisfaction, and maximize retention and revenue growth.
/ppbr/pp As a trusted advisor, you will work closely with customers to ensure they achieve maximum value from Civitfun’s solutions while collaborating with internal teams to identify growth opportunities, address customer needs, and contribute to the company's long-term success.
This position also serves as an escalation point for customer issues and provides team lead backup support when required.
/ppbr/ppstrong Job Responsibilities /strong /pulli Manage and nurture a portfolio of strategic and high-value customer accounts.
/lili Build trusted relationships with key stakeholders to drive customer loyalty, retention, and long-term success.
/lili Lead customer onboarding,



implementation, and adoption activities to ensure a seamless customer experience.
/lili Proactively identify risks, address customer concerns, and implement retention strategies to minimize churn.
/lili Provide timely resolution of customer issues, acting as an escalation point when necessary.
/lili Monitor customer engagement and usage trends to deliver data-driven recommendations and best practices.
/lili Identify expansion, cross-sell, and upsell opportunities aligned with customer goals and business needs.
/lili Gather customer feedback and collaborate with Product, Sales, and other internal teams to improve solutions and customer outcomes.
/lili Drive improvements in customer satisfaction metrics, including NPS and retention rates.
/lili Maintain accurate account documentation, customer health reports, and success plans.
/lili Support team continuity and performance by sharing knowledge, documenting processes, and providing leadership backup when required.
/li /ulpbr/ppstrong Required Skillset /strong /pulli Excellent relationship-building and stakeholder management skills.
/lili Strong customer-centric mindset with a passion for delivering exceptional customer experiences.
/lili Ability to manage multiple enterprise or strategic accounts simultaneously.
/lili Strong problem-solving, negotiation, and conflict-resolution abilities.
/lili Excellent verbal and written communication skills.
/lili Analytical mindset with the ability to interpret customer data and identify trends.
/lili Proactive approach to customer engagement and risk management.
/lili Ability to collaborate effectively across cross-functional teams.
/lili Strong organizational and time-management skills.




/lili Experience using CRM and customer success platforms.
/li /ulpbr/ppstrong Required Experience /strong /pulli3+ years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role.
/lili Experience managing enterprise, strategic, or high-value customer accounts.
/lili Proven track record of improving customer retention, satisfaction, and product adoption.
/lili Experience identifying and driving upsell, cross-sell, or account growth opportunities.
/lili Background working in a SaaS, technology, hospitality technology, or software environment is highly desirable.
/lili Experience collaborating with Sales, Product, and Support teams to deliver customer outcomes.
/lili Previous experience acting as an escalation point or providing team leadership support is an advantage.
/li /ulpbr/pp Join us and help create exceptional customer experiences while driving long-term customer success and business growth.
/ppbr/ppem At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents.
Join us and be part of a team where diversity and equal opportunities really do make a difference.
/em /ppbr/pp You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider.
We are looking for people that are ready to ride the wave in this exciting journey.
/ppbr/pp As well as an attractive benefits package you will be able to work: /pulli Within an innovative, engaging and multicultural environment.
/lili Have the opportunity to build strong and lasting business relationships and friendships from around the world.
/lili Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. xqbhyrx
/li /ulpbr/ppbr/p
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📌 Customer Success SpecialistB Travel Tech), Hybrid Mallorca (España)
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📍 España