pAt the Ivoclar Group, we support dentists, dental technicians and dental hygienists both professionally in fulfilling their passion and purpose: to ensure that people have the best possible oral health care and quality of life, today and in the future. We are inspired by the knowledge that together we are better. /ppbr/ppDo you want to work together with us to strongmake people smile /strong? Then come and join our team as strongCustomer Service Representative. /strongThis is a unique opportunity to be part of a strongglobal and diverse environment /strong. /ppbr/ppWe strongly encourage applications from people with different backgrounds, perspectives and experiences. /ppbr/ppstrongYour responsibilities: /strong /pp• Processing incoming orders, quote requests, and customer inquiries /pp• Monitoring product availability, clarifying and tracking delivery dates /pp• Preparing transport documents and accompanying papers for special transport from Schaan/FL /pp• Creating invoices and credit notes /pp• Preparing and coordinating the shipment of trade fair and course materials /pp• Updating delivery conditions /pp• Clarifying shipping methods /pp• Acting as a contact person for sales partners, end customers, regional sales managers, and subsidiaries in operational matters /pp• Actively supporting the field service /pp• Working closely with logistics, warehouse, and planning departments /pp• Providing operational support to internal departments such as product management, key account management, customer care management, academy, RD /pp• Pre- and post-processing of promotions, trade fairs, and events /pp• Personally, supporting sales at trade fairs and events,



if required /pp• Implementing and adhering to the guidelines of the safety manual /pp• Implementing and adhering to the guidelines of the personnel manual /pp• Implementing and adhering to regulatory requirements /pp• Acting as a role model in accordance with the corporate values of the Ivoclar Group /ppbr/ppstrongYour profile: /strong /pp• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or related field (or equivalent experience). /pp• 2–4 years of experience in order processing, logistics coordination, or customer /ppservice. /pp• Experience with ERP systems, preferably SAP and proficiency in MS Office applications. /pp• Strong understanding of order management and shipping processes. /pp• Knowledge of transport documentation and international shipping regulations. /pp• Ability to create invoices, credit notes, and manage delivery conditions. /pp• Familiarity with trade fair and event logistics is an advantage. /pp• Good English communication skills, (minimum B2). /pp• Strong interpersonal skills. /pp• Strong organizational and time-management abilities. /pp• Ability to work collaboratively across multiple departments. /pp• Demonstrated ability to act as a role model aligned with corporate values. /ppbr/ppstrongWhat we offer: /strong /ppA global role within a leading international company in the healthcare sector. /ppHigh-impact visibility in integral education and marketing initiatives. /ppInternational, collaborative and inclusive working environment. /ppOpportunities for professional growth and development. /ppbr/pp strongWhy Ivoclar? /strong /ppIf you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our roughly 3,600 employees that are the key to our success. /ppbr/pullistrongLet’s achieve our goal together: Making People Smile /strong /li /ulpbr/p

📌 Customer Service Representative (Madrid)
🏢 Ivoclar EMEA
📍 Madrid