We are looking for a German-speaking Customer Support
Specialist to join an international service organization based in
Athens. In this role, you will support customers across multiple
communication channels while delivering a consistent, high-quality
service experience. Key Responsibilities Manage inbound customer
interactions in German via phone, email, and digital channels
Provide assistance related to product usage and basic
troubleshooting Handle inquiries regarding orders, deliveries,
returns, and account-related matters Deliver effective after-sales
support with a customer-focused approach Accurately record customer
interactions in internal CRM systems Meet defined quality,
productivity,



and customer satisfaction targets Identify complex
cases and escalate them according to internal procedures
Collaborate with internal teams to ensure efficient and timely
issue resolution Candidate Profile Native or near-native German
(C1–C2) Good command of English (B2 or higher) Strong communication
and problem-solving skills High level of customer orientation and
attention to detail Ability to perform in a fast-paced,
multicultural work environment Basic computer literacy and
confidence using CRM tools

📌 Customer Support Specialist (Madrid)
🏢 CB Talents
📍 Madrid