Are you passionate about helping others succeed? At
goFLUENT, we’re looking for a motivated Learning Consultant to join
our dynamic Learning Consultant team. This is your chance to make a
real impact by ensuring our learners have an unforgettable
experience and providing valuable feedback to improve our services.
As a Learning Consultant, you'll be at the heart of our customer
experience, connecting with learners, guiding them on their
language journey, and collaborating with our internal teams to
deliver excellence. If you're driven by making a difference and
thrive in a supportive, customer-focused environment, we’d love to
have you on board! What You'll Do Become an expert and maintain a
full understanding of our products and services. Explain it to our
new learners who are starting a goFLUENT Training Offer the learner
the best journey possible, by understanding the expectations and
being efficient in giving the solutions to concerns the learner
might face Reply to our learners requests on several communication
channels (phone, email, chat, etc.) Ensure a smooth and efficient
communication with internal teams Call students to encourage them
to take full advantage of the available resources Be proactive in
order to optimize our internal procedures, improve the quality of
our responses and raise learners feedback You'll love this job if
you Are outstanding at communicating, both orally and written ,




with a high level of German Have a previous successful experience
in customer support Are very empathic and able to solve complex
conversations in order to give a smile to customers Are an
organized, responsive, adaptable, sincere, and autonomous person We
are looking for 1 year of experience in customer service Internet
savvy and proficient in MS Office, Google Docs and Open Office High
level of German (verbal and written) Advanced level of English
(verbal and written) Bachelor's/College Degree in any field What we
offer Our culture is unlike anywhere else. Starting day one of your
#lifeatgoFLUENT, tons of awesome perks and benefits await you,
including: Dynamic, startup-like experience within the security of
a fast-growing, 25-year old Swiss-based company. Learn from top
executives and visionaries in the learning and language market. The
experience of joining an innovative organization with an
international, vibrant working environment. Full on-boarding and
fast ramp mentoring program leading candidate to success.
World-class learning experience by being a goFLUENT learner. Learn
from one of our 18 business languages! Ability to work from any of
our 20+ offices around the world. Exciting team-building events.
Eager to learn more, watch our video to discover goFLUENT in the
words of our people worldwide:
https://www.gofluent.com/us-en/careers/ #LI-Hybrid

📌 Customer Support German Speaker (Madrid)
🏢 goFluent
📍 Madrid