David Kennedy Recruitment is working with a leading
Outsourcing/BPO company that is looking to recruit a Dutch speaking
Customer Experience Specialist to join their offices in Valencia.
Position: Customer Experience Specialist Location: Valencia, Spain
Employment type: Full-time Remuneration: Base salary. DUTIES AND
RESPONSIBILITIES: Communicate with customers through various
channels such as phone, email, chat and social media Showcase
extraordinary communication skills such as listening, empathy and
can personalize every customer conversation Guide customers with
their questions and ensure they are offered the right solution
leaving a big smile on their face Identify and address customer
needs to escalate internally to improve and/or develop processes
Thrive for sky-high performances focusing on the most important
KPIs: Customer Satisfaction, quality and productivity Maintain
customer satisfaction and retention through impactful customer
experience REQUIREMENTS: Native / fluent in Dutch both oral and
written.



Fluent in English (at least B2 level) Previous working
experience in hospitality or other customer facing roles is a plus
Excellent communication skills with the ability to listen and show
empathy You thrive for teamwork and fun and are part of the
community Adaptable and able to work in a fast paced working
environment Autonomous, able to work independently as well as part
of a team Tech savvy and familiar with Google Suite, MS office and
CRM tooling Customer-focused, always have the customer’s best
interest in mind. BENEFITS: Excellent remuneration package based on
experience, skills and performance Health insurance Free lunch
Spanish lessons Bootcamp twice a week Drinks every Friday Be part
of a dynamic and creative team with positive and friendly
atmosphere Guidance and tools to reach your full potential And many
more!!!

📌 Customer Experience Specialist (Dutch) (Comunidad Valenciana)
🏢 David Kennedy Recruitment
📍 Comunidad Valenciana