Key Responsibilities: Respond to customer inquiries
via phone, email, and chat in a timely and professional manner.
Assist customers with product-related questions, order processing,
and technical support. Provide solutions by troubleshooting and
identifying customer needs. Maintain accurate records of customer
interactions in the system. Collaborate with other departments to
resolve customer issues efficiently. Stay updated with company
products and services to offer accurate information. Requirements:
Native Danish speaker with advanced English proficiency. Excellent
communication and interpersonal skills, both written and spoken.
User-friendly PC skills, including Office 365, CRM databases, and
other internal platforms. Problem-solving and solution-driven
mentality. Positive and motivated mindset to tackle challenging
customer issues. Goal-oriented work approach. Open-minded to
changing priorities and business processes. Affinity with
accommodation platforms. Experience within customer service or
contact center environments is valued. Availability to work from
the office and from home (within 100km from the office).



Contract
Details: 39h/week Full-time contract (Monday to Sunday) with fixed
working hours and 2 days off per week. Available shift:
09:00-20:00h (Rotatory). Starting with a Temporary Contract that
may evolve into a Permanent contract based on business needs.
Holidays: 27 working days per year. Benefits: Feel Good program:
Spanish lessons, quizzes with prizes, and free group activities
such as running, beach volleyball, roller skating, and more. Free
private health insurance upon getting a permanent contract.
Versátil remuneration options for nursery school and transport
after the probation period. Multicultural and international working
environment. Modern office spaces, well connected by public
transport and close to Glories shopping mall (Westfield). Free
coffee every day and free fruit once a week. Be part of an
exciting, industry-leading department with opportunities for career
growth. 3 weeks of initial training and continued personal
coaching.

📌 Danish Speaking Junior Customer SupportRepresentative (Barcelona)
🏢 Cross Border Talents
📍 Barcelona