ph3Reservations Agent French CRO Madrid /h3 pDate: Jul 11, 2026 /p pLocation: Madrid, ES Spain /p pDepartment: Other /p h3Role and Responsibilities /h3 pAs a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. You will also carry out up‑selling and cross‑selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service. /p h3Qualifications /h3 ul liFlexibility, proactivity and liking to work by objectives; /li liSchedule flexibility; /li liTraining in Hospitality,



Tourism or similar (preferential factor); /li liSales skills (experience in reservation management or in the commercial area will be valued); /li liExperience in customer service (preferential factor); /li liKnowledge of French is a must; /li liAvailability to carry out full‑time face‑to‑face functions /li /ul h3Benefits /h3 ul liIntegration in a dynamic team, focused on a service of excellence /li liRemuneration compatible with the role /li liContinuous Training Plan to enhance career development /li liAccess to the e‑learning training platform /li liPossibility of functional, national and/or international mobility /li liIncentives and Benefits Plan /li li40, 30 hours per week /li liSpecial rates for employees, family and friends in the several services of the Minor, National and International Group: Accommodation, FB, among others /li liCredits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants /li liHealth insurance /li /ul pMinor Hotels Europe Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities. /p /p #J-18808-Ljbffr

📌 Reservations Agent French CRO Madrid
🏢 Hesperia Group
📍 Madrid