Nort Search is a integral talent consultancy that helps different clients to join the best talent. On this occasion, our client is a leading international organization within the life sciences and healthcare sector, currently expanding its operations and strengthening its commercial presence in Eastern Europe. We are seeking a Customer Care & Order Processing Coordinator to join the Romanian team. The role is key to ensuring the efficient management of customer orders, smooth coordination with logistics partners, and delivery of high-quality service to customers and sales representatives. Main Responsibilities: - Manage the complete order-processing cycle, ensuring accuracy, compliance with sales and payment terms, and timely dispatch to logistics partners. - Enter and validate orders in the company’s systems (including SAP), making corrections or additions as necessary. - Maintain and update customer master data, ensuring data integrity across systems. - Verify customer creditworthiness in collaboration with the finance team. - Provide post-sales support to customers and sales representatives, resolving inquiries and issues related to orders, shipments, returns, and billing. - Track order fulfillment and stock availability with logistics partners to ensure smooth delivery. - Handle customer complaints and coordinate with relevant internal departments for resolution. - Support promotional initiatives or product campaigns by engaging directly with customers.



- Monitor customer satisfaction and proactively identify opportunities for improvement in service delivery. - Temporarily support sales activities in uncovered areas when required. - Ensure timely forwarding of any reports related to regulatory, vigilance, or quality matters to the appropriate responsible functions, in full compliance with internal procedures. - Maintain oversight of the company’s communication channels (email, phone, portals, etc.) to ensure responsiveness and proper information flow. What We’re Looking For: Education: Preferably a degree in Economics, Business Administration, or related field. Experience: Minimum 2 years in a customer service, order management, or sales support role, ideally within the life sciences, healthcare, or FMCG sectors. Languages: Romanian and English are required Excellent communication and problem-solving skills. Strong attention to detail, organizational skills, and ability to manage multiple priorities. Proactive, customer-oriented mindset with a focus on accuracy and efficiency. What We Offer: - The opportunity to join a dynamic, international organization within the health and life sciences industry. - A key operational role supporting business growth and customer satisfaction in Romania. - A collaborative and values-driven work environment committed to professional development and service excellence. Our client and our team are committed to fostering a diverse and inclusive workplace. We welcome professionals from all backgrounds to apply.

📌 Customer Care Coordinator (Barcelona)
🏢 North Search
📍 Barcelona