ppD-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Barcelona. /ph3Tasks and Responsibilities /h3ulliProvide first and second level IT support (hardware, software, mobile devices, and peripherals) /liliAct as the primary onsite point of contact for end-user IT issues /liliTroubleshoot incidents and service requests via ticketing system (ServiceNow) /liliDeliver prompt and professional user support (desk-side and remote) /liliDocument all activities and resolutions accurately in the ticketing system /liliSupport IT onboarding for new employees (equipment setup, user guidance) /liliMaintain and contribute to knowledge base documentation /liliSupport continuous service improvement initiatives /li /ul /p #J-18808-Ljbffr

📌 Onsite Support Engineer (Barcelona, 1st/2nd Level Support, English)
🏢 Doist
📍 Barcelona