David Kennedy Recruitment is working with a company
dedicated to the sale and installation of security systems that is
seeking to onboard a Contact Center Supervisor for the weekend
shift to join their team in Málaga. Position: Contact Center
Supervisor Location: Mijas, Malaga Employment type: Weekend shift -
Friday - Monday Remuneration: Base salary About the role. We are
looking for a results-driven Contact Center Supervisor to manage
and develop a team of sales agents in a fast-paced,
performance-focused environment. This role combines leadership,
coaching, and data-driven decision-making to drive conversion rates
and team success. If you are passionate about motivating people,
optimizing sales performance, and achieving targets, this could be
the perfect opportunity to take the next step in your career.
DUTIES AND RESPONSIBILITIES: Conduct call monitoring and
co-listening sessions, stepping into calls when necessary to
support negotiations and outcomes Lead, manage, and develop a team
of tele-sales agents, ensuring high performance and continuous
improvement Hold regular one-to-one meetings with team members to
review performance and development Provide ongoing coaching,
feedback, and performance monitoring to increase productivity and
conversion rates Track, analyze, and report KPIs, sales results,




and overall team performance to management Identify opportunities
and propose improvements to sales processes to increase conversion
rates Support the team in following up on offers and assist with
client negotiations when needed. Collaborate with internal
departments to improve products, commercial strategies, and
marketing initiatives Lead daily team meetings to review targets,
performance, and priorities. REQUIREMENTS: Minimum 2-3 years of
experience managing telephone sales teams with a strong focus on
targets and results Professional working proficiency Spanish (C1)
if you have English at B2 level or above this would be a huge
advantage Proven ability to lead, motivate, and develop teams while
monitoring KPIs and implementing performance improvement plans
Experience interacting and negotiating with clients in a
sales-driven environment Strong coaching and feedback skills with
the ability to maximize team conversion rates Results-oriented
mindset with strong customer and people management skills Advanced
MS Office skills, particularly Excel Availability to work Friday
through Monday. BENEFITS: Opportunity to lead and develop a
high-performing sales team in a dynamic environment Career growth
and development within a performance-driven organization
Collaborative and results-focused workplace culture.

📌 Contact Center Supervisor (Andalucía)
🏢 David Kennedy Recruitment
📍 Andalucía