Our client is a digital services provider operating
within the iGaming field. We are looking for a sharp, tech-savvy
CRM Operations Manager who thrives at the intersection of data,
automation, and customer experience. If you love the idea of
running high-impact campaigns, diving into platforms, and
optimizing every step of the customer journey, this is your stage.
In this role, you won't just keep the machine running—you'll help
build a smarter, faster, more personalized CRM engine for integral
B2B and B2C brands. You'll be a go-to player across
cross-functional teams, powering segmented campaigns, fine-tuning
bonus logic, and ensuring no customer touchpoint is left behind.
Requirements Execute and optimize lifecycle journeys, automated
flows, and one-off campaigns across email, SMS, and push Monitor
Kafka event data using Coralogix to identify and resolve data flow
issues before they impact campaigns Build, refine, and maintain
dynamic customer segments to supercharge personalization
Collaborate with CRM, Product, and Data teams to ensure a seamless
and scalable CRM infrastructure Own QA, platform testing, and
campaign error monitoring to ensure flawless execution Support
promotions and bonus setups, applying pre-defined rules (e.g.,




deposit value, expiry windows, wagering criteria) Perform regular
campaign audits to ensure high deliverability, relevance, and
performance Organize and maintain snippet/template libraries to
enable quick scaling Troubleshoot journey hiccups or promo errors
with support from senior team members Contribute to performance
reporting, engagement insights, and testing results that guide
strategy Requirements; 3+ years of experience in CRM, marketing
operations, or retention—bonus points for iGaming, eCommerce, or
B2B backgrounds Familiarity with CRM platforms like Symplify,
Optimove, Customer.io, or similar tools A foundational grasp of
lifecycle marketing, customer segmentation, and personalization
tactics Comfortable working with data tools and platforms—bonus if
you've dabbled in Power BI, Postman, or Coralogix Eagle-eyed
attention to detail and a structured, methodical approach to
execution A proactive mindset—curious, eager to learn, and not
afraid of complex systems Excellent communication and time
management skills—you know how to keep things moving without
dropping the ball

📌 CRM Tech/Operations Manager (Valencia)
🏢 Alpha Talent Solutions
📍 Valencia