05 ago
|
Cross Border Talents
|
Valencia
05 ago
Cross Border Talents
Valencia
Location: Remote (Spain) Start Date: ASAP Schedule: 39
hours per week, Monday – Friday, 09:00 – 18:00 Department: Customer
Service Work Model: Fully Remote About the Role We are looking for
a Flemish-speaking Customer Experience Specialist to join a dynamic
team within the automotive industry . In this role, you will
support customers and provide a premium service experience aligned
with the standards of a luxury automotive brand . You will act as
the main point of contact for customers, ensuring their inquiries
are handled efficiently while delivering an outstanding customer
journey. Key Responsibilities Provide high-quality customer support
via phone, email, or other communication channels. Assist customers
with inquiries related to automotive products and services. Deliver
a premium customer experience consistent with luxury brand
standards. Resolve customer issues in a professional and timely
manner. Maintain accurate records of customer interactions in
internal systems. Collaborate with internal teams to ensure
effective problem resolution. Identify opportunities to improve
customer satisfaction and overall service quality. Requirements
Native or fluent Flemish (C2 level) and good English communication
skills. Previous experience in customer service or sales is
required. Experience working with premium or luxury brands is
considered an advantage. Strong communication and interpersonal
skills. Customer-oriented mindset with strong problem-solving
abilities. Comfortable working remotely and managing tasks
independently. Recruitment Process The hiring process includes
several steps: Submission of application Ownership validation (may
take up to 48 hours) Profile fit validation by CNX recruiters and
the project leader HR interview and assessments/tests Supervisor
interview Client interview (depending on the project) Job offer
Hiring What We Offer Fully remote position within Spain Opportunity
to work with a prestigious automotive brand Stable full-time
schedule (Monday–Friday) Professional development in an
international environment
📌 Remote Flemish-speaking Junior Customer ExperienceSpecialist (Valencia)
🏢 Cross Border Talents
📍 Valencia