ppSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5‑star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all‑encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square‑meter ballroom with abundant natural light, breakout rooms catering to all size of meetings, a rejuvenating spa, and a state‑of‑the‑art fitness centre. /p h3Job Description /h3 pWe are looking for a Guest Services Quality Intern to join the team at SLS Barcelona. Under the guidance of the Call Center Manager, you will support ensuring a seamless and memorable experience for all guests while maintaining the property’s service standards. /p h3Responsibilities /h3 ul liAnswer internal and external phone calls promptly and courteously. /li liManage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules. /li liCoordinate with other departments (Housekeeping, Engineering, FB, etc.) to ensure timely fulfillment of guest needs. /li liRecord, track, and dispatch requests to the relevant departments. /li liHandle Room Service, wake‑up calls, voicemail, and restaurant/spa reservation requests. /li liRedirect calls or inquiries to the appropriate department when needed. /li liPerform quality checks to ensure guest requests are completed to standard. /li liRespond to guest complaints or concerns with empathy and professionalism. /li liMonitor service trends to identify gaps and opportunities for improvement.



/li liUphold service excellence standards and act as an ambassador for the brand by creating memorable guest experiences. /li liProactively suggest solutions or enhancements during a guest’s stay. /li liAssist with administrative and reporting tasks such as logging incidents, tracking requests, and updating hotel systems. /li /ul h3Qualifications /h3 ul liStudying a bachelor’s or master’s degree in hospitality or a related field. /li liAbility to sign an internship agreement with your school for a preferred six‑month period. /li liProficient knowledge of computer systems such as Microsoft Word, Excel, and Outlook. /li liCapability to multitask, work in a fast‑paced environment, and maintain a high level of attention to detail. /li liExcellent verbal and written communication skills and fluency in Spanish and English; additional languages highly valuable. /li liPassionate about delivering outstanding guest service and creating memorable stays for guests. /li liAbility to make people feel good – your team, guests, and colleagues alike – and to have a positive impact. /li liStrong relationship‑building skills, confidence working with other teams and leaders, and passion for collective achievements. /li liOwnership mindset, problem‑solving ability, and effective decision making, even under pressure. /li liCalmness and professionalism when handling demanding situations or guest complaints, with empathy and a solutions focus. /li liHumble, open to ideas, ego‑free approach that helps get things done. /li liDesire to be part of a hard‑working, supportive, and fun team. /li /ul h3Additional Information /h3 pThe opportunity to be part of an innovative, fast‑growing, international group that’s committed to not just building new hotels but building a integral brand. /p pThe chance to challenge the norm and work in an environment that is both creative and rewarding. /p pBecome part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. /p /p #J-18808-Ljbffr

📌 Guest Services & Quality Intern (Barcelona)
🏢 Ennismore
📍 Barcelona