David Kennedy Recruitment is working with a leading
multinational technology BPO business which is looking to recruit a
Danish speaking Technical Support Advisor in Malaga. Position:
Technical Support Advisor Location: Malaga, Spain Work model:
On-site Employment type: Full-time. DUTIES AND RESPONSIBILITIES:
Provide 1st level IT support to the client employees via phone,
mail and chat or via self-service portal Provide support to
client’s employees in the operation of user systems and peripheral
devices Perform root cause analysis and troubleshooting via phone
and/or remote access and monitor IT requests and issues in the
client’s ITSM system including their categorization and
prioritization of IT issues and requests Be accessible and provide
a first resolution rate by using internal knowledge databases
Cooperate with client’s 2nd level service organizations and
external service providers. REQUIREMENTS: Have a proficient or
bilingual level of Danish and advanced English (minimum C1)
Experience in 1st or 2nd level IT support, ideally in a large




company environment Have good IT knowledge, especially of Windows
10, Office 365 and MS Teams and in troubleshooting hardware and
software Have an analytical approach to complex issues Have
experience in ITSM ticket systems (ideally in ServiceNow) Knowledge
of processes according to ITIL V4 good to have Have high customer
and service orientation and high sense of responsibility Have a
reliable and systematic way of working Are willing to learn and
develop technical and soft skills Have high motivation and
willingness to work in a general team. OFFER: Excellent remuneration
package based on experience, skills and performance Full paid
training on the company and the project Career development
programs, specialized courses, and language classes Dynamic and
creative team with a positive and friendly atmosphere Guidance and
tools to reach career potential Work schedule: Monday to Friday
from 09 AM - 06 PM (39 hours a week) Office in the centre of
Malaga

📌 Technical Support Advisor (Danish) (Andalucía)
🏢 David Kennedy Recruitment
📍 Andalucía