Position: Customer Experience Specialist Location:
Remote, Spain Employment type: Full-time DUTIES AND
RESPONSIBILITIES: Manage customer interactions through various
communication channels (phone, email, chat, or CRM systems),
ensuring timely and accurate responses Process customer orders,
quotations, and inquiries accurately using designated company
systems (e.g., ERP or CRM tools) Provide product information and
basic technical support to assist customers in identifying
appropriate products or services for their needs Track and
communicate order status, including delivery schedules, updates,
and any delays, to maintain transparency and trust with customers
Collaborate with internal departments such as logistics, sales, and
technical support to resolve customer issues efficiently Maintain
up-to-date and accurate records of all customer interactions,
transactions, and service requests Follow established service
standards, procedures, and escalation protocols to ensure quality
and consistency Identify opportunities to improve customer
satisfaction, operational processes, and overall service delivery.
REQUIREMENTS: Native / fluent in Flemish , both verbal and written.




Proficiency in English (minimum B2 level) High school diploma or
equivalent; higher education or vocational training in business,
communication, or a related field is an advantage Proven experience
in customer service, or a similar client-facing role Proficiency in
customer management systems (e.g., CRM platforms) and familiarity
with enterprise software (such as SAP or similar systems) Strong
communication and interpersonal skills, with a customer-focused and
solution-oriented approach Ability to multitask, manage priorities,
and maintain accuracy under pressure Basic technical understanding
or interest in products/services relevant to the companys field
Commitment to continuous learning, adaptability, and collaboration
in a fast-paced environment Be set up and living in Spain, with
your NIE and remote work set up. OFFER: Excellent remuneration
package based on experience, skills and performance Working
schedule: Monday to Friday, 9-18hr Be part of a dynamic and
creative team with positive and friendly atmosphere Guidance and
tools to reach career potential.

📌 Flemish speaking Customer Experience Specialist - remote inSpain (Barcelona)
🏢 The lemon Consulting
📍 Barcelona