ph3Company Description /h3 pWould you like to work for a company where hospitality is a work of heart and you can be all you are? Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40 hotel brands, we nurture a real passion for service and achievement beyond limits. At the Accor General Reservation Centre, we offer memorable experiences to our clients. You will be part of an international team helping guests with the best experience when making the reservation in luxury hotels around the world, sharing your expertise and knowledge of our spectacular, world‑class locations while having authentic conversations with guests. /p h3Job Description /h3 pAs a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will engage guests in authentic conversations, drive bookings, and maximize revenue, ensuring exceptional service and achieving sales targets. /p h3Your mission will be to serve as the connection between Accor and our guests through: /h3 ul liResponding to guests’ requests in an unscripted environment, where we are known as Heartists (Heart + Artist). Everything we do comes from the heart, giving you freedom to be creative in your conversations. /li liHaving authentic conversations while booking global travel experiences to luxury destinations. /li liSharing your knowledge and passion for hospitality, making thoughtful recommendations to help guests choose the right room and package for their needs. /li /ul h3What is in for you? /h3 ul liGreat welcoming plan: a one‑month training plan to help you understand our culture, values, business, and quality standards,



giving you confidence when you take your first calls. /li liInclusive and international workplace: a diverse, inclusive, and enjoyable environment with over 30 nationalities. /li liCollaborative atmosphere: work with a team of passionate individuals dedicated to excellence. /li liExclusive discounts: attractive discounted rates at iconic properties worldwide. /li liHealth wellbeing: private health insurance and activities supporting wellness initiatives. /li liIncentive plan: rewards based on smart goals. /li liGlobal reach: make an impact by connecting with guests from around the world. /li liCommunity involvement: opportunities to give back and positively impact the community. /li /ul h3Qualifications /h3 ul liEducation and/or work experience in sales, customer service, hospitality, or tourism industries. /li liExperience in luxury travel is an asset. /li liNative or proficiency level in French is mandatory. /li liFluency in English (C1) is required. /li liComputer literate. /li liPassion for travel and hospitality. /li liActive listening: ability to understand and respond to guests' needs while adapting a sales‑oriented approach. /li liExcellent verbal and written communication and interpersonal skills. /li liStrong understanding of customer service principles and best practices. /li liExceptional organizational and time‑management abilities. /li liStrong sense of responsibility and accountability. /li liCuriosity and eagerness to self‑develop. /li liTeam spirit. /li liRespectful and collaborative within a diverse multicultural environment. /li liAvailability to start in July 2026. /li /ul h3Additional Information /h3 ul liMust be currently legally entitled to work part‑time in Spain. /li li20/25 hours per week contract. /li liAM PM schedules. /li liDays off during weekdays. /li /ul h3Our Commitment to Diversity Inclusion /h3 pWe are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. /p /p #J-18808-Ljbffr

📌 Luxury Reservation Consultant / French Speaker (Part-Time) (Barcelona)
🏢 Accor
📍 Barcelona