Viking Travel Care is looking for dedicated Assistance
Coordinators for our Expat Team Viking Travel Care is expanding and
we are now looking for motivated Assistance Coordinators to join
our Expat Team , supporting international customers across the
world. Our Expat Team handles insurance cases for customers who are
living and working abroad (expats). These clients often require
more continuous and complex support than traditional travel
insurance cases, including medical follow-ups, coordination with
healthcare providers, and ongoing case management. We are looking
for candidates with experience from travel assistance, insurance,
healthcare, or customer service, who are motivated to work in an
international and dynamic environment. About the Role As an
Assistance Coordinator in the Expat Team , you will often be the
first point of contact for customers who need help while living
abroad. Your responsibilities will include: Handling incoming calls
and emails from insured expat customers Assessing cases and
providing guidance based on insurance coverage Coordinating medical
assistance, including referrals to doctors, clinics, or hospitals
Managing ongoing cases that may require follow-up over time Booking
travel arrangements when relevant Collaborating with insurance
companies, healthcare providers, and international partners
Ensuring a high level of customer service and support in complex
situations Our alarm center operates 24/7, and you will work in a
rotation including day, evening, and weekend shifts. Who Are Our
Customers? Our customers are expatriates—individuals and families
living and working abroad, often for extended periods.



They rely on
us not only in emergencies, but also for ongoing support, guidance,
and coordination within unfamiliar healthcare systems. Who Are You?
In this role, different educational and professional backgrounds
can be relevant. Your motivation, mindset, and ability to handle
people and situations are just as important as your experience. We
see it as an advantage if you have experience within: Travel
insurance assistance / alarm centres Insurance Healthcare sector
Customer service / call centres Working with international clients
Qualifications Minimum requirement: Fluent in English (written and
spoken) Additional languages are a strong advantage – preferably a
Scandinavian language, but not a requirement Strong communication
skills, both written and verbal Good IT skills and ability to
quickly adapt to new systems Personal Profile You enjoy helping
people in challenging situations You are structured and maintain
high quality in your work You thrive in a fast-paced and sometimes
unpredictable environment You are a strong communicator and team
player, but also work well independently You are adaptable,
solution-oriented, and eager to learn Employment Conditions Start
date: As soon as possible Location: Torrevieja or Fuengirola, Spain
Working hours: Shift work including day, evening, and weekend
shifts Interested? If you would like to be part of an international
team and contribute to supporting expats around the world, we would
love to hear from you. For questions, please contact: Cristina
Blanco, Operations Manager Tel.: +34 661 614 179 Email:
[email protected]

📌 Assistance Coordinators - Expat Team (Comunidad Valenciana)
🏢 VIKING
📍 Comunidad Valenciana