Deputy Operations Manager – Travel Care The role has
the overall responsibility for Viking Travel Care’s Operations in
Fuengirola, the day-to-day management of the service delivery, and
responsible for ensuring that Travel Care team in Fuengirola from
day to day deliver services of excellent quality according to
agreements and contracts. Responsibilities Day-to-day management of
the Viking Travel Care contact center (TC operations) in
Fuengirola, according to Travel Care’s standard operating
procedures and as instructed by Travel Assistance Operations
Manager. Ensure that TC adheres to processes and procedures and
deliver high quality services according to commitments and
contracts. Ensure excellent performance of teams, and leadership
that continuously build and develop high performing teams and
individuals. Guidance, support and coaching of the team leaders and
supervisors. Plan for the right resources and competences.
Recruitment, as well as on- and offboarding of staff. Ensure a
safe, secure, and legal work environment. Participate and
contribute to projects and processes aiming at development of
Travel Care services, including IT development. Regular updates to
the Travel Assistance Operation Manager. Secure customer
implementation in relations to new process, services or customers.
Act as a substitute for the Travel Assistance Operation Manager
during holidays and similar. Deliverables Overall responsible for
the Travel Care Operations in Fuengirola. Make the Travel Care
strategy happen in the daily operation. Fulfillment of SLA’s and




KPI’s. Leadership of team leaders and all Travel Care staff.
Services delivered, cases handled according to policies and
agreements. Satisfied customers, policyholders and other
stakeholders. Qualifications Relevant higher education, preferably
from one of the industries like insurance, customer relations,
international topics, travel sector, health sector, law. Long
experience from Travel Assistance services. Leadership experience
from Operations / within emergency and assistance service.
Experience within service delivery of insurance products. Knowledge
of and ability to handle all types of travel insurance assistance
case types. Experience from building up services and processes in
travel assistance. Skills in building and developing teams and
individuals. Fluent in English and either a Nordic language
(additional languages are a plus). Personal traits Good leadership
skills. Independent. Entrepreneurial mindset. Clear communicator
and a good people manager. Find solutions and have a versátil
mindset. Customer oriented and service minded. Thrive in a hectic
environment. Structured and get things done. Passion for helping
people. Employment type Fulltime. The position reports to the
Travel Assistance Operations Manager in Spain. Workplace Fuengirola
in Spain. Start date To be agreed. If you have any questions, you
are welcome to contact Cristina F. Blanco, Operations Manager
Travel Care, telephone number: +34 661 614 179 or e-mail: cristina.
[email protected]

📌 Deputy Operations Manager Fuengirola – Viking TravelCare (Andalucía)
🏢 VIKING
📍 Andalucía