Representative, Customer Service

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Location: Madrid, Madrid, Spain

CommScope is a general leader in network infrastructure, providing innovative solutions for telecom and enterprise applications. We help businesses stay connected and deliver critical services across industries, and we are committed to building a better-connected world.

We are looking for Customer Service Representative to be based in Madrid, Spain working 3 days a week (Tuesday, Wednesday, and Thursday) in our office and 2 days homeworking (Monday and Friday).

As a key member of our Customer Service team, you'll play a vital role in delivering exceptional customer experience.

Acting as the primary point of contact for our B2B customers, you'll manage the entire order lifecycle-from order entry through to delivery and invoicing-while building strong relationships with customers, sales teams, and internal stakeholders.

How You'll Help Us Connect the World

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- Serve as the primary point of contact for customer inquiries via phone, email, and chat, delivering outstanding customer support.

- Manage the end-to-end order process in SAP, ensuring accurate order entry, issue resolution,



and on-time delivery.

- Work closely with customers, sales teams, and internal stakeholders to resolve order-related issues and provide timely updates.

- Prioritize and manage workload to meet deadlines in a fast-paced environment.

- Collaborate across teams to continuously improve processes, participate in training, and support business initiatives.

Required Skills and Qualifications

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- Previous experience in Customer Service or Order Management within a B2B environment

- Exceptional attention to detail, time management, and organizational abilities.

- Strong written and verbal communication skills.

- Ability to collaborate effectively across virtual teams and time zones.

- Ability to prioritize, multitask efficiently and perform under pressure.

- Experience with SAP is a must

- Experience in exports is advantageous

- Demonstrated high-level proficiency in English and Spanish.

- Strong Microsoft Office skills, particularly Excel. Experience with Power BI, Power Apps, automation tools, or advanced Excel is a plus. xqbhyrx

Learn more about how we're on a quest to connect the future and build what's next.

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📌 Representative, Customer Service (Madrid)
🏢 Commscope
📍 Madrid