Position: Customer Service Representative Location:
Barcelona, Spain Employment type: Full-time Work model: on-site
DUTIES AND RESPONSIBILITIES: Manage customer interactions through
various communication channels (phone, email, chat, or CRM
systems), ensuring timely and accurate responses. Process customer
orders, quotations, and inquiries accurately using designated
company systems (e.g., ERP or CRM tools). Provide product
information and basic technical support to assist customers in
identifying appropriate products or services for their needs. Track
and communicate order status, including delivery schedules,
updates, and any delays, to maintain transparency and trust with
customers. Collaborate with internal departments such as logistics,
sales, and technical support to resolve customer issues
efficiently. Maintain up-to-date and accurate records of all
customer interactions, transactions, and service requests. Follow
established service standards, procedures, and escalation protocols
to ensure quality and consistency. Identify opportunities to
improve customer satisfaction, operational processes, and overall
service delivery. REQUIREMENTS: Native / fluent in Danish, both
verbal and written.



Proficiency in English (minimum B2 level). High
school diploma or equivalent; higher education or vocational
training in business, communication, or a related field is an
advantage. Proven experience in customer service, order management,
or a similar client-facing role. Proficiency in customer management
systems (e.g., CRM platforms) and familiarity with enterprise
software (such as SAP or similar systems). Strong communication and
interpersonal skills, with a customer-focused and solution-oriented
approach. Ability to multitask, manage priorities, and maintain
accuracy under pressure. Basic technical understanding or interest
in products/services relevant to the companys field. Commitment to
continuous learning, adaptability, and collaboration in a
fast-paced environment. OFFER: Excellent remuneration package based
on experience, skills and performance Working schedule: Monday to
Friday, 08:00 AM - 05:00 PM Be part of a dynamic and creative team
with positive and friendly atmosphere 23 working days of paid
annual leave Guidance and tools to reach career
potential.

📌 Danish speaking Customer Service Representative (Barcelona)
🏢 The lemon Consulting
📍 Barcelona