About the Role We are looking for motivated and
customer-oriented professionals to join our Social Media Customer
Care team in July. In this role, you will provide support to users
through social media and digital communication channels, ensuring a
positive customer experience while maintaining high-quality service
standards. Key Responsibilities Respond to customer inquiries via
social media platforms and other digital channels. Provide accurate
information and effective solutions to customer issues. Handle
customer complaints and escalate complex cases when necessary.
Maintain a professional and empathetic communication style. Ensure
compliance with company policies and quality standards. Meet
productivity and performance targets. Requirements Fluent Italian
(written and spoken). English proficiency at B1/B2 level. Minimum
typing speed of 20 words per minute. Strong communication and
problem-solving skills. Customer-oriented mindset and ability to
work in a fast-paced environment. Basic computer literacy and
familiarity with social media platforms. Employment Conditions
Initial Contract:



12 months (renewable). Working Hours: 40 hours
per week, 8 hours per day, on a rotational shift pattern. Flight
Ticket Refund: Provided according to company policy. Health
Insurance: Included. Portuguese Language Lessons: Free of charge.
Compensation Package Without Accommodation Base Salary: €1,366.17
month Performance Bonus: Available (details to be provided directly
by the company) With Accommodation Base Salary: €1,040.68 month
Performance Bonus: Available (details to be provided directly by
the company) What We Offer International and multicultural work
environment. Comprehensive onboarding and training. Career
development opportunities. Relocation support and integration
assistance. Stable employment with the possibility of contract
renewal. If you are fluent in Italian and passionate about
delivering excellent customer service through digital channels, we
encourage you to apply and join our growing team.

📌 Customer Care Advisor – Social Media (Italian Speaker)Lisbon w/ Relocation (Madrid)
🏢 Cross Border Talents
📍 Madrid