Are you passionate about optimizing call center
operations in a dynamic and fast-paced environment? We're looking
for a Real-Time Analyst to join our growing team in Barcelona! Key
Responsibilities: Monitor and analyze real-time call center
operations to ensure optimal staffing levels and service targets
are met. Adjust schedules in real-time based on call volume, agent
availability, and other key factors. Track and report on vital
performance metrics, including service levels, occupancy, and
adherence. Communicate effectively with team leaders and managers
regarding performance issues and necessary scheduling adjustments.
Support the workforce management team by preparing and analyzing
real-time performance data and trends. Assist in the preparation of
staffing projections and scheduling for future shifts. Recommend
and implement improvements to scheduling processes and real-time
management strategies. What We're Looking For: Language skills :
Native or fluent in English (C1 level) with excellent written and
spoken communication abilities. Experience : Minimum of 2 years in
a call center environment, including at least 1 year in workforce




management or a similar role. Technical skills : Familiarity with
workforce management processes like staffing projections,
scheduling, and service level analysis. Strong proficiency with
Google Suite (Sheets, Slides) and MS Office (Word, Excel).
Knowledge : Understanding of local labor laws and regulations
regarding workforce management and scheduling. Skills : Strong
problem-solving abilities, sound judgment, and the ability to make
quick, data-driven decisions related to staffing and resource
allocation. What We Offer: Rotating Shifts : 5 days a week (Monday
- Friday). Health Benefits : Private health insurance after the
probation period. Team Environment : Work within a dynamic,
multicultural team. Wellness Perks : Regular fruit deliveries, free
drinks, and employee wellness schemes, including partnerships with
fitness centers, restaurants, and beauty services. Ready to take on
a new challenge and thrive in a fast-paced, rewarding environment?
Apply now and become a vital part of our team in
Barcelona!

📌 Job Opportunity: Real-Time Analyst - Join Our Team inBarcelona! (Barcelona)
🏢 Cross Border Talents
📍 Barcelona