Fast-growing fitness tehnology Company, that owns an
B2C apps to log workouts, progresses, design routines and maintain
a social fitness community, is looking for a: CUSTOMER SUPPORT
SPECIALIST (Hybrid Barcelona) To join their growing team. In this
role, you’ll be the frontline voice for their users, resolving
issues quickly and throughfully, and making sure every interaction
leaves a positive impression. You’ll handle support tickets,
collaborate with our product and engineering teams, and play a key
role in shaping how we support millions of users around the world.
Responsibilities: - Answer and resolve support tickets using
Zendesk. - Escalate complex tickets to senior support, or the dev
and product teams when needed. - Troubleshoot user issues across
the apps. - Reproduce and document bugs to help the team squash
them faster. - Use tools like Zendesk, Notion, and Trello to manage
the support workflow. - Contribute ideas to improve support
processes and the overall user experience. - Grow your
responsibilities as your skills and knowledge develop.
Requirements: Experience in B2C customer support (B2B experience is
a bonus). Technical support or troubleshooting experience.
Comfortable working with software and digital tools. Advanced
written communication skills, creative problem-solving skills,
organizational skills and able to work both independently and as
part of a team C1 proficiency in both English and Spanish
Experience with Zendesk and interest in fitness are a plus. You’ll
join a fast-moving team , impact on the product and people every
day! We offer : Competitive salary, hybrid work setup (2-3
days/week in Barcelona Office), gym at the office, private medical
insurance, 24 days of vacation/year and yearly
offsite.