Position: Customer Service Representative Location:
Barcelona, Spain Employment type: Full-time Work model: on-site
DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries
(via phone, email, chat, or automated alerts) and address user
needs efficiently Record call details in the call management
system, ensuring timely responses and resolutions within the agreed
SLA Maintain up-to-date knowledge of services and products,
particularly those tailored to individual customer applications
Escalate any potential service issues to the senior team members,
as needed. Adhere to all project processes and procedures Ensure
compliance with the contractual SLA Provide coverage for other
Agents in their absence, whether within the same team or across
different teams Collaborate with the team on specific projects,
when requested Fulfill administrative responsibilities, including
managing holiday, sickness, and overtime records Participate in
regular team meetings Perform additional tasks as assigned by the
management, to ensure continued service performance, quality, and
customer satisfaction REQUIREMENTS:



Native / fluent in Danish, both
verbal and written. Proficiency in English (minimum B2 level) A
minimum of 1 year of customer service experience is required
experience in the automotive industry is a plus. Familiarity with
or experience driving electric vehicles is preferred Competency in
IT platforms, equipment, and applications, including Windows, MS
Office, and internet configuration, is necessary Strong aptitude
for working in a customer service environment Excellent customer
care skills, with the ability to listen to and understand customer
needs Capable of taking ownership of calls and progressing them to
resolution or escalating them when needed OFFER: Excellent
remuneration package based on experience, skills and performance
Working schedule: Monday to Friday, 08:00 AM - 05 PM Be part of a
dynamic and creative team with positive and friendly atmosphere 23
working days of paid annual leave Guidance and tools to reach your
full potential.

📌 Danish speaking Customer Service Representative Barcelonaoffice (Barcelona)
🏢 The lemon Consulting
📍 Barcelona