Mission
The Operations Manager is responsible for the entire CT Service Operations within Atlas Copco (Philippines) Inc.
Responsibilities
Workshop Management
Organize, supervise and maintain discipline over all workshop activities and ensure good housekeeping throughout the workshop and its vicinity
Implement good maintenance intervention and upkeep service vehicle cleanliness at all times
Ensure that all workshop equipment are properly maintained and calibrated to reduce downtime.
Monitor subcontractors or suppliers on job quality and negotiate on related work or services costing
Products and Processes
Ensure the efficient arrangement of technicians’ daily assignment in meeting the customer service requirement
Execute/Implement Service Contract and related services to the customers
In coordination with the Customer Support Manager, monitor and execute the 24-hour customer-care system
In coordination with the Customer Support Manager, monitor and control Work-In-Progress (WIP) to a minimum and ensure the timely and proper close-out of all service jobs
Maintain relevant records and report on regular intervals on service operations performance
Responsible for the establishment and implementation of all quality procedures related to service operation
Coordinate with Technical and Customer Support Managers to reinforce strength and improve weakness in the workflow chain
Customer Satisfaction
Coordinate with Technical and Customer Support Managers to resolve customer disputes with regards to all service deliverables and their performance
Coordinate with Technical and Customer Support Managers to evaluate customer feedback and take corrective actions when required
People Management
Plan,



prioritize and organize tasks and activities for the service team to maintain the highest productivity and quality.
Responsible to equip the service team with all necessary tooling and equipment
Monitor the performance and evaluate the training needs for all FSEs/Staff in collaboration with respective supervisors including branches as well as the Technical Manager
Assess current and future staffing needs based on organizational goals and budget realities. Using merit principles, ensures staff are appropriately developed, utilized, appraised, and rewarded;
takes corrective action.
General
Implement all instructions as directed by the Head of Department.
Any other duties which may be assigned from time to time by the Business Line Manager for CTS Operations or the General Manager - CT
Requirements
Experience
Minimum of five (5) years’ managerial experience in a technical, engineering, or after-market service environment, with strong analytical skills, people management, and business acumen.
Knowledge
Proficient in computer applications and systems
Strong background in Technical Service Operations Management
Solid expertise in Customer Relationship Management
Skilled in Resource Planning and Staff Management
Education Requirements
University/College Degree qualification in technical / engineering or business discipline
Benefits Upon Hire
Group Corporate Travel Insurance
Group Life Insurance
Meal Allowance
Mobile Allowance/Mobile Plan
Online Training Programs
Personal Accident Insurance
Service vehicle
Birthday GC
Coffee Allowance - Monthly
Rice Allowance - Monthly
Medicine Allowance
Company Events
HMO
International Training Programs
Bigger Regular Holiday

📌 Service Operations Manager (Estepona)
🏢 Atlas Copco
📍 Estepona